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Process Executive

5 months ago

Pune, India Astron E Services Pvt. Ltd Full time

**Position Summary**

Job involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.

**Roles and Responsibilities**
- Understand the basic professional standards and established procedures, policies before taking action and making decisions.
- Processing claims/developing projects/handling calls, as per the process guidelines.
- Adhering to the SLA, and understanding Quality & Auditing parameters.
- Maintaining TAT.
- Assumes responsibility for work activities and coordinating efforts.
- Meeting assigned productivity goals.
- Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work.
- Adhering to the SLA.
- Adhere to attendance and punctuality norms.
- Acquiring knowledge & skills of related areas of the process.
- Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

**Education & Experience**
- Graduates
- Fresher 0-12 Months
- Desired Skills and Abilities
- Telephone etiquettes.
- MS office, Typing skills & computer skills.
- Effective communication in English.
- Good analytical skills.

**Criteria**
- Fixed Shift
- 5 days work
- Work from Office

**Salary**: ₹22,000.00 - ₹40,157.41 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- This position requires you to work from office (Viman Nagar, Pune Location). Are you flexible to work from office?

**Experience**:

- US Calling: 1 year (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 9228005554
- Health insurance