Customer Service Operations

3 weeks ago


Salt Lake Kolkata West Bengal, India Jais Jewellery Full time

Hello folks We have an exciting opening in customer support operations for KOLKATA location (Sector 5, Salt Lake)

**Note: This is a full-time, HYBRID role (5 days work-from-office and 1 day work-from-home)**

**About the Role**:
We are looking for a passionate and proactive individual with **good English communication skills** to join our team. If you are enthusiastic about the latest education technology and skilled in operational and technical support, this role is for you Find more details below.

**Key Responsibilities**:

- Organize and schedule webinars and online courses, ensuring smooth execution.
- Provide technical support to participants during webinars.
- Offer day-to-day operational support to the team.
- Stay updated with the latest trends in the education industry.

**Requirements**:

- **Minimum Qualification**:Bachelor's degree** in any general field.
- Applicants from **Computer Science, Business, or Technology background highly preferred**.
- Proficiency in MS Excel, Google Sheets, MS Word, and Google Docs.
- Familiarity with Power BI and AI concepts is a plus.
- Must possess a **personal laptop** (1 day work from home)
- Go-getter attitude and willingness to work in a dynamic environment.

**Benefits**:

- Fresher Package: ₹13,800 - ₹15,800 (in-hand)
- Experienced Package: Up to ₹18,500 (in-hand, depending on last salary)
- Provident Fund (PF) and Employee State Insurance (ESI) provided
- **Office Timings**: 10 AM - 10 PM

Pay: ₹13,800.00 - ₹18,500.00 per month

Schedule:

- Day shift
- Monday to Friday
- Rotational shift
- Weekend availability

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person



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