Sales Co Worker

3 weeks ago

Hyderabad, India IKEA Full time

Who you are

As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
- Business-minded and result-driven with a customer focus.
- Experience of working in a customer
- and commercial-oriented business.
- Confident in approaching and talking to people in a proactive manner.
- Open to change/highly flexibility.
- Ability to take personal initiatives.
- Excellent attention to detail.
- Experience of working in a customer-focused service industry.
- Ability to prioritise and organise your own work to make efficient use of the time available.
- Knowledge of the IKEA product range, including service products.

**Responsibilities**:

- You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes to exceed their expectations.
- You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
- You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
- You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
- You understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
- You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
- You lead and/or support the implementation of planned commercial activities involving your department throughout the store.
- You ensure you maximize sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritized products (e.g. overstock/övertag).
- You demonstrate the ability to analyze and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
- You are familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.

Together as a team

To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. To create satisfied customers in an efficient and effective way by using all media and sales channels available in order to attract and encourage more customers to visit more often and buy more. This is achieved by optimizing the sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. The main

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