Voice Nonvoice Process Wfh

3 weeks ago

Madurai, India PJSW SOLUTIONS Full time

**Responsibilities**:

- Use a computer system to verify and document customer requests and transactions.
- Provide customers with accurate product and service information.
- Troubleshoot and resolve customer issues in a timely manner.
- Meet and exceed productivity and quality standards.
- Work collaboratively with team members to ensure productivity and customer satisfaction.
- Follow company policies and procedures for customer service excellence.

**Requirements**:

- High school diploma or GED required, associate's or bachelor's degree preferred.
- Minimum of 1 year experience in customer service or call center environment.
- Excellent verbal and written communication skills.
- Ability to multitask and meet deadlines in a fast-paced environment.
- Strong problem-solving skills.
- Proficient in using computer systems and software.
- Must have a dedicated work from home environment with a reliable internet connection and a quiet work space.

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