Associate, Euc

4 weeks ago

Bengaluru Karnataka, India Consilio LLC Full time

Overview:
**Responsibilities**:

- Explains complex troubleshooting steps and resolutions to teammates as required.
- Act as the escalation point for junior-level engineers.
- Software Administration: Active Directory Users and Computers and Security Group, Citrix and VMWare Horizon, and Microsoft Endpoint Manager.
- Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.
- Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area.
- Administrative tasks: Attend meetings both locally, and via teleconference. Meet with local vendors and technicians. Maintain asset tracking software with up-to-date data.
- Documentation: Create and collaborate on documentation pertaining to projects, tasks and other business needs.

**Additional Responsibilities/Details**:

- Ability to work independently and in a team environment; perform follow through on tasks.
- Ability to maintain software and hardware inventory.
- Ability to multi-task and prioritize/re-prioritize work.
- Ability to keep abreast of the latest developments in hardware and software technologies.
- Strong sense of self-motivation, analytical skills, organization and attention to detail.
- Excellent troubleshooting, problem-solving, and customer service skills.
- Ability to interact with clients in a professional manner over the phone, in person, and in writing.
- Ability to work under pressure, in a fast-paced work environment and support on-site and remote end-users.
- Microsoft Office proficiency.
- Coordinating and maintaining comprehensive physical asset management of technology equipment.
- Collaborating with HR and Purchasing partners to streamline Desktop Management policies and procedure.
- Supporting a remote user base in a multi-location, global environment.
- Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employees.
- Ensuring internal groups are fully coordinated through hardware and software deployment life cycles.
- Providing technical/personal mentorship and guidance to team members on a regular basis.
- Proven ability to work on multiple projects concurrently with ease, maintaining organizational standards across each project.

Qualifications:

- Bachelor’s degree required or equivalent experience.

**Minimum Experience Requirements**:

- 3-5 years of progressively responsible experience as an EUC Engineer or related role.

**Skillset Required**:

- Intermediate or above knowledge of:

- Azure AD
- Azure VD
- Citrix
- Horizon
- Scripting and or programming experience (Powershell, C#, Python, etc)
- General IT Troubleshooting

**Other Requirements**:

- Advanced knowledge of Windows Server (2008-2019), Windows 7/8/10 and Mac OS.
- Experience with workstation management system and desktop imaging.
- Knowledge of Office 365, Exchange, and Microsoft Endpoint Manager (Intune).
- MCSE certification or equivalent work experience - preferred.
- ITIL V3 certification - preferred.
- Experience with MDM solutions - preferred.
- Experience in a VDI setting - preferred.

**Consilio’s True North Values**
- Excellence
We strive to make every client our advocate
- Passion
We DO because we CARE
- Collaboration
We win together through teamwork and communication
- Agility
We flex, adapt and embrace change
- People
We value, respect and invest in our teammates
- Vision
We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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