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Vendor Associate-de

5 months ago

Chennai, India ADCI MAA 15 SEZ Full time

Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English.
- Language: German B2 certification is mandatory.
- Technical (Computers & Internet) savvy is required.
- Committed Selling Partner advocate, drive process & tool improvements.
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Vendor Associate-DE at AMAZON

Key job responsibilities
- Demonstrates effective, clear and professional written and oral communication in German and English Language.
- Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.
- Experience within a customer service environment preferred. Desire to expand skills into new areas. - Business acumen in areas of e-commerce and retail.