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Front Office Associate

2 months ago

Ashok Nagar Jaipur Rajasthan, India Blue Beds Full time

**What are we looking for ?**

Young energetic people that have the drive to deliver outstanding customer experience.

**Key responsibilities**:

- Take ownership of the property with supervising housekeeping - quality check, administration, Staff and guest interaction.
- Know your guests by name & Create a friendly and homely environment for them.
- Know your city, its cafés, bars, and restaurants, its art, its music - Give personalized recommendations to each guest to ensure a unique experience.
- OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF- Handle escalated complaints
- Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.
- Build custom itineraries for guests as well as help them with relevant tickets, transport & Tour reservations.
- You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.
- Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback.

**Required Experience, Skills and Qualifications**
*To be successful in the role, you need:

- Passion for hospitality and guest satisfaction
- Fluency in English writing & speaking
- Organised with Documentation skills
- Yearning to deliver outstanding customer experience.
- Extrovert personality
- Responsible & can take ownership

**What we offer?**
- Be a host to guests from around the globe
- Freedom to learn & fail, while being mentored on amazing guest experience
- Growth path to property manager
- Entrepreneurial with opportunity to curate your own experiences for guests
- Culture where GUEST EXPERIENCE > MONEY

**Benefits**
All Meals Provided

**How you can stand out ?**

**Job Types**: Full-time, Permanent

**Salary**: ₹14,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your expected salary (Per month) ?
- What was your last salary? (Per month)
- Do you know how to use Property Management Software?
- Have you worked in Hotel / hostel before?
- Are you ready to relocate to our other properties if required?

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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