Front Desk Executive

5 months ago

Delhi Delhi, India Balaji Dental Centre Full time

Overview:
At Balaji Dental Centre, as a Front Desk Executive at our thriving dental practice, you'll be the first point of contact for our patients and visitors, playing a pivotal role in creating a positive and welcoming experience. Your exceptional customer service skills, organizational prowess, and friendly demeanor will contribute to the smooth operations of our practice.

**Responsibilities**:
1. Patient Reception:

- Greet patients and visitors warmly and ensure a friendly and professional front desk experience.
- Assist with patient check-ins, registrations, and provide necessary forms and paperwork.

2. Appointment Scheduling:

- Efficiently manage appointment scheduling and coordination, ensuring optimal utilization of dentist's time.
- Handle appointment confirmations and reminders to reduce no-shows.

3. Patient Communication:

- Respond to patient inquiries, both in person and over the phone, providing accurate information about our services, procedures, and appointments.
- Address patient questions regarding insurance coverage, payment options, and treatment plans.

4. Administrative Support:

- Perform administrative tasks such as data entry, maintaining patient records, and organizing paperwork.
- Assist with billing, insurance claims, and coordinating payments.

5. Maintaining Reception Area:

- Keep the reception area tidy and well-organized to create a positive first impression.
- Ensure magazines, brochures, and relevant information are readily available for patients.

6. Team Collaboration:

- Coordinate with dental assistants, hygienists, and dentists to ensure a smooth patient flow and effective communication.
- Contribute to a collaborative team environment that focuses on patient care and satisfaction.

7. Patient Care and Comfort:

- Provide support to patients by addressing their needs, ensuring they are comfortable while waiting, and offering assistance when required.

8. Adherence to Protocols:

- Follow established protocols for patient privacy, health, and safety (HIPAA compliance).
- Maintain infection control procedures and contribute to a clean and hygienic environment.

9. Office Organization and Supplies:

- Maintain a clean and organized office environment that promotes efficiency and professionalism.
- Manage office supplies, equipment maintenance, and inventory control.

Qualifications:

- High school diploma or equivalent. Associate's degree or certification in relevant fields is a plus.
- Prior experience in customer service, reception, or a healthcare setting is preferred.
- Strong interpersonal skills and a friendly demeanor.
- Excellent communication skills, both verbal and written.
- Organizational abilities with attention to detail.
- Proficiency in using computer software and office equipment.
- Empathy, patience, and a customer-centric approach.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Familiarity with dental terminology and procedures is advantageous.

Join our team as a Front Desk Executive, where your warm personality and effective organizational skills will contribute to a positive patient experience and the success of our dental practice.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Experience**:

- total work: 1 year (required)

Work Location: In person

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