Customer Support Engineer-l2/l3 Layer

3 months ago

Bengaluru Karnataka, India RtBrick India Full time

**Job description**

RtBrick, disrupting industry with its cloud-native BNG and routing products, seeks a Customer Support Engineer with automation flair to join us.

RtBrick, a dynamic and innovative startup that designs cloud-native networking products using microservices, is seeking a talented and passionate Customer Support Engineer. Unlike traditional customer support roles, this position offers the additional opportunity to work on automation and leverage your technical skills to develop creative solutions for our customers using APIs exposed by RtBrick stack. If you are excited about working at the forefront of networking technology and helping customers succeed, we would love to hear from you

**Requirements**:
*4-12 years of experience in technical customer support or network operations IP Networking basics: TCP/IP(ARP, IP, ICMP, TCP, UDP), Subnetting, IP Packet flow, OSI layers Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Multicast VPN (MVPN)BNG protocols: PPPoE, DHCP, IPoE, L2TP

*Forwarding: Hierarchical QoS, uRPF, Firewalls, ACLsSwitching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric as an added advantage

*Very Strong automation skills and experience with scripting languages like Python/Robot FrameworkExperience with traffic generators and network protocols analysis tools like IXIA, SpirentAny Open Source tools usage & certifications is an added advantageKnowledge of Linux, ONL infra and containers is an advantage

**Responsibilities**:
**Proactively work with customers to enable them maximize usage of RtBrick products with least possible effortUnderstand customer usecases and help with qualification of RtBrick products & featuresTriage and resolve any issues customers face with productsWork with engineering to resolve new defectsHelp engineering by collecting relevant information from live setup and reproduce the issue in LAB occasionallyUnderstand in-house regression coverage and identify gaps in test case as per customer deploymentsWrite and automate test cases related to customer usage and defect scenarios

Shift:

- Day shift

Work Days:

- Monday to Friday

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer support: 5 years (required)
- Computer networking: 5 years (required)

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