Member Engagement Manger

7 months ago

Belapur, India InfinityHire Full time

Min 1-year experience - Retention/Collection/Selling
Work from Office only.

6 days working with Sunday Off.
1st Sunday of the Month is working and will get a comp off for the same.
3rd Saturday of the month will be off.

**JD - Retention Executive & ASF Collections**
- Monitor & Manage member queries/concerns/requests & govern through internal escalation process:
a. Interaction Management (Exceed TAT)
b. Complains & Retention Process
- Responsible for improving the experiences customers have with organization, with the goal of increasing customer satisfaction score, FTRs, proactive engagements (Member Meets)
- Responsible to adhere to the standard operating procedures
- Reduce dormancy and improve eligible base
- Responsible for ASF collections from 100% paid memberships
- Responsible to achieve retention score 85% and reduce the inflow.
- Create magical moments for customers at every touch point
- Reduce incoming complaints
- Focus of fixing problems through quality tools
- Analytical skill and attention to detail are essential requirements for this role
- Good decision-making skills to make recommendations for improvements and execute timely/correct decisions.
- Patience and Good Listening Skills
- Persuasive, Negotiating and Influencing Skills
- Excellent Interpersonal Skills as this role would require cross functional interactions.

**Salary**: Up to ₹360,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Belapur, Maharashtra (required)

**Speak with the employer**
+91 9310502129

  • Graphic Designer Internship

    7 months ago

    Belapur, India MetalBulls Full time

    **Job Summary**: We are seeking a highly creative and motivated Graphics Designer Intern to join our team. As a Graphics Designer Intern, you will work closely with our design team to create engaging visual content across various platforms. This internship offers an excellent opportunity for hands-on experience in graphic design and exposure to real-world...

  • Digital Marketing Intern

    4 months ago

    CBD Belapur, Navi Mumbai, Maharashtra, India LawCrust Global Consulting Ltd. Full time

    **Job Opening: Digital cum Social Media Intern and Admin Role** **Company**: LawCrust Global Consulting Ltd **Location**: Nerul Navi Mumbai **Position**: Digital Marketing & Social Media Associate and Admin Role **Qualifications**: - Minimum Degree holder - Must possess a personal laptop - Typing speed of at least 30 words per minute - Previous...

  • Social Media Intern

    4 months ago

    CBD Belapur, Navi Mumbai, Maharashtra, India LawCrust Global Consulting Ltd. Full time

    **Job Opening: Social Media Associate and Admin Role** **Duration**:3 Months **Company**: Lawcrust Global Consulting Ltd. **Location**: Navi Mumbai, Nerul **Position**: Social Media Associate and Admin Role **Qualifications**: - Minimum 12th pass or Degree holder - Residence in Navi Mumbai is mandatory - Must possess a personal laptop - Typing speed of...

  • Digital Marketing Intern

    4 months ago

    CBD Belapur, Navi Mumbai, Maharashtra, India LawCrust Global Consulting Ltd. Full time

    **Job Opening: Digital cum Social Media Intern and Admin Role** **Company**: LawCrust Global Consulting Ltd **Location**: Nerul Navi Mumbai **Position**: Digital Marketing & Social Media Associate and Admin Role **Qualifications**: - Minimum Degree holder - Must possess a personal laptop - Typing speed of at least 30 words per minute - Previous...

  • Telicaller

    1 day ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Nelson Infotech Full time

    We are searching for an engaged telecaller to boost sales by reaching out to current and possible clients. To this end, the telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow-ups by our...

  • Digital Marketing Intern

    4 months ago

    CBD Belapur, Navi Mumbai, Maharashtra, India LawCrust Global Consulting Ltd. Full time

    **Internship Opening: Digital cum Social Media Intern and Admin Role** **Company**: Lawcrust Global Consulting Ltd. **Duration**:3 Months **Location**: Navi Mumbai, Belapur Sector 15 **Position**: Digital Marketing & Social Media Associate and Admin Role **Qualifications**: - Minimum Degree holder - Residence in Navi Mumbai is mandatory - Must possess...

  • Social Media Intern

    4 months ago

    CBD Belapur, Navi Mumbai, Maharashtra, India LawCrust Global Consulting Ltd. Full time

    **Job Opening: Social Media Associate and Admin Role** **Company**: LawCrust Global Consulting Ltd. **Location**: Navi Mumbai, Nerul **Position**: Social Media Associate and Admin Role **Qualifications**: - Minimum 12th pass or Degree holder - Residence in Navi Mumbai is mandatory - Must possess a personal laptop - Typing speed of at least 30 words per...

  • Digital Media Intern

    3 months ago

    CBD Belapur, Navi Mumbai, Maharashtra, India LawCrust Global Consulting Ltd. Full time

    **Job Title**:Digital Media Intern** **Company**: LawCrust Global Consulting Ltd. **Location**: Navi Mumbai, Nerul **Position**:Social Media Intern We are seeking a motivated and creative Digital **Media Intern** to join our dynamic team at LawCrust Global Consulting Ltd. This internship presents an exciting opportunity to gain hands-on experience in the...

  • Social Media Intern

    3 months ago

    CBD Belapur, Navi Mumbai, Maharashtra, India LawCrust Global Consulting Ltd. Full time

    **Job Title**:Social Media Intern** **Company**: LawCrust Global Consulting Ltd. **Location**: Navi Mumbai, Nerul **Position**:Social Media Intern We are seeking a motivated and creative **Social Media Intern** to join our dynamic team at LawCrust Global Consulting Ltd. This internship presents an exciting opportunity to gain hands-on experience in the...

  • Social Media Marketing Intern

    2 months ago

    CBD Belapur, Navi Mumbai, Maharashtra, India LawCrust Global Consulting Ltd. Full time

    **Job Title**:Social Media Marketing Intern** **Company**: LawCrust Global Consulting Ltd. **Location**: Navi Mumbai, Nerul **Position**:Social Media Marketing Intern We are seeking a motivated and creative **Social Media Marketing Intern** to join our dynamic team at LawCrust Global Consulting Ltd. This internship presents an exciting opportunity to...

  • Digital Marketing Intern

    6 months ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Anagha ASF LLP Full time

    Designation: Digital Marketer Location: Navi Mumbai, CBD Belapur Target segment: Construction and Manufacturing **Overview**: As a Digital Marketer, you will play a critical role in driving sales and revenue growth for our company. You will primarily focus on generating leads, and supporting the external sales team in achieving their targets and...

  • Sales Intern

    1 month ago

    CBD Belapur, Navi Mumbai, Maharashtra, India LawCrust Global Consulting Ltd. Full time

    **Company**: LawCrust Global Consulting Ltd. **Location**: Mumbai and Navi Mumbai **Job Position**: Sales Intern **Job Type**: - Full-Time: 10:00am - 7:00pm **What you will be doing**: - Develop and execute targeted sales strategies to promote consulting services and achieve business goals, with the ability to perform effectively under high-pressure,...

  • Creative Designer

    3 months ago

    CBD Belapur, Navi Mumbai, Maharashtra, India LawCrust Global Consulting Ltd. Full time

    Job Title: Creative Designer Photoshop **Company**: LawCrust Global Consulting Ltd. **Location**: Navi Mumbai, Nerul **Position**:Creative Designer Photoshop Intern Are you a creative genius who believes design isn’t just about making things look good—it’s about making them work? Do you have a love affair with Canva, Figma, Adobe, and Photoshop? If...