Member Engagement Manger

2 weeks ago

Belapur, India InfinityHire Full time

Min 1-year experience - Retention/Collection/Selling
Work from Office only.

6 days working with Sunday Off.
1st Sunday of the Month is working and will get a comp off for the same.
3rd Saturday of the month will be off.

**JD - Retention Executive & ASF Collections**
- Monitor & Manage member queries/concerns/requests & govern through internal escalation process:
a. Interaction Management (Exceed TAT)
b. Complains & Retention Process
- Responsible for improving the experiences customers have with organization, with the goal of increasing customer satisfaction score, FTRs, proactive engagements (Member Meets)
- Responsible to adhere to the standard operating procedures
- Reduce dormancy and improve eligible base
- Responsible for ASF collections from 100% paid memberships
- Responsible to achieve retention score 85% and reduce the inflow.
- Create magical moments for customers at every touch point
- Reduce incoming complaints
- Focus of fixing problems through quality tools
- Analytical skill and attention to detail are essential requirements for this role
- Good decision-making skills to make recommendations for improvements and execute timely/correct decisions.
- Patience and Good Listening Skills
- Persuasive, Negotiating and Influencing Skills
- Excellent Interpersonal Skills as this role would require cross functional interactions.

**Salary**: Up to ₹360,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Belapur, Maharashtra (required)

**Speak with the employer**
+91 9310502129

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