Customer Care Executive

3 weeks ago


Midc Ambad Nashik Maharashtra, India Dham Fasteners Full time

Provide accurate information about our products and services, including pricing, availability, and features.
- Assist customers with order placement, billing inquiries, and product troubleshooting.
- Address customer concerns and complaints with empathy and patience, striving to resolve issues to the customer's satisfaction.
- Escalate complex issues to the appropriate department or supervisor for resolution.
- Maintain detailed records of customer interactions and transactions using our CRM system.
- Follow up with customers to ensure their issues have been resolved and they are satisfied with the outcome.
- Identify opportunities for process improvement and provide feedback to management.

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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