Customer Support Executive

2 weeks ago

Koramangala Bengaluru Karnataka, India PropertyAngel Management Pvt Ltd Full time

**Customer Support Executive / Customer Delight Executive**

**About Us**:
Did you know that PropertyAngel is a leading proptech company based in Bangalore? We take pride in being a trusted O2O second landlord platform, excelling in housing asset management services.
Since our inception in 2014, PropertyAngel has managed over ₹1,500 crores of assets, maintained an impressive 95% occupancy rate, and upheld a 100% on-time rent distribution record.

**Join Our Mission**:
We are dedicated to bringing innovation and simplicity to the real estate industry, ensuring secure and seamless experiences for all stakeholders.

**Job Overview**:
We are seeking passionate and energetic individuals to join our team as **Customer Support Executives/Customer Delight Executives.** In this role, you will be the first point of contact for our valued property owners and tenants, ensuring their queries and concerns are resolved promptly and professionally. You will play a vital role in building lasting relationships and contributing to customer satisfaction and retention.

**Roles and Responsibilities**
- **Problem-Solving**: Understand and resolve customer issues promptly, ensuring all concerns are addressed to their satisfaction.
- **Communication**: Utilize excellent verbal and written communication skills to provide exceptional support and maintain a positive customer experience.
- **Team Collaboration**: Coordinate with internal teams to provide seamless solutions for property owners and tenants.
- **Record Keeping**: Accurately log customer interactions and resolutions in the CRM system to maintain a comprehensive service record.

**Requirements**:

- **Education**: Graduate in any discipline.
- **Experience**: 6 months to 1 year in customer service preferred; freshers with a passion for customer service are welcome to apply.
- **Skills**:

- Proficiency in English and Hindi (spoken and written).
- Strong problem-solving abilities and a customer-centric attitude.
- Familiarity with tools like Freshdesk or similar CRM platforms (preferred but not mandatory).

**What We Offer**
- **Remuneration**: ₹22,000 per month + performance-based incentives.
- **Job Benefits**:

- Cell phone reimbursement.
- Health insurance.
- Life insurance.
- Provident fund.
- **Work Environment**: A dynamic and collaborative workspace where your efforts directly contribute to our growth and customer happiness.

Join us as a key player in ensuring satisfaction, trust, and joy for our customers, while developing your skills and advancing your career in a supportive environment

**How to Apply**:
**Note**:

- Immediate joiners are preferred, but others are also welcome.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9632819104

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