Customer Service Associate

5 months ago


Salt Lake Kolkata West Bengal, India gnke services Full time

**esponsibilities**:

- Responsible to handle the queries and complaints from Flipkart customers on inbound calls.
- Follow procedures methodically to accurately respond to customers on Call.
- Provide quotes and information to customers related to their products.
- Provide information including Delivery time and other queries related to the product.
- Fulfill invoice requests on purchased products.
- Canditates need to know how to control fraud and analysis it.
- Canditate should have experience regarding ECOMMERCE

**Requirements**:

- Should have a minimum of 6 months experience in BPO. Freshers were also considered.
- Should be proficient in spoken and written English and Hindi.
- All agents are to be cross skilled to manage all channel interactions.

**Salary**: Up to ₹8,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8910006310



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