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Process Trainer

4 months ago

Gurgaon, India Jobixo Full time

Company Name
- Personiv

Profile - Sr. Sales Associate

Location - Gurgaon

EXPERIENCE- Minimum 2 Years (only in International process trainer)

Package - Up to 7.5 LPA

AGE- 25- 35

Shifts - Night / Rotational

Permanent Work from Office.

Cab facility within the specific geographic radius.

Job Specification
- Roles and Responsibilities
- You will be training of team of 16-18 Senior Sales Associate who would be doing outbound/inbound voice sales and support calls to customers based out of Canada.. They need to discuss the opportunities of adding new products to their existing accounts with us or resolve their queries in an Inbound scenario and upsell, if available. You would be required to train the associates on these products and processes through classroom training. You would also be responsible for supporting them during their nesting stage.
- Ensure timely and effective new hire training on specific Products & Processes and soft skills\
- Execute training plans as per business requirements.
- Evaluate performance of the batch and conduct refreshers when required
- Implement the training curriculum successfully and in a timely manner
- Define current skill levels through skill assessments and improvement. Provide ongoing program support (on floor support as and when required).
- Establish a process for incorporating feedback into future program / module development.
- Measure and ensure trainer effectiveness is always on an upward trend.
- Provide attendance reports and trainee assessments regarding training activities as requested by the client (typically at the end of every new agent training class).
- Participate in calibration sessions with the team ensure that the training calendar is followed as per target and is in sync with business objectives.
- Conduct a training needs analysis through interactions with other functions, one-on-ones and other diagnostic tools to organize training for the target groups
- Implement course content for client specific issues based on analysis from production floor (may include but is not limited to: Customer Satisfaction (VOC), peer feedback, call monitoring, etc.)
- Comply with company policies and procedures, including Information Security

**Salary**: From ₹53,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- International Sales Associate: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 9650752223