Customer Care Executive
3 weeks ago
**Customer Support Executive Job Description Template**
We are looking for a qualified Customer Care Executive to look after-sales support and car service related queries and customer feedback.
**Primary work responsibilities**:
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements.
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
**Customer Support Executive Requirements**:
- A bachelor’s degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Computer skills.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹9,000.00 - ₹11,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
**Speak with the employer**
+91-XXXXXXXXXX
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