Calling Executive

3 months ago


Mayur Vihar PhI Delhi Delhi, India Nukkad Tales Full time

**Position Overview**:
As a Customer Service Representative, you will be the frontline ambassador of our brand, interacting directly with customers to address inquiries, provide assistance, and ensure a positive shopping experience. This role is crucial in maintaining our reputation for outstanding customer service and fostering long-term relationships with our clientele.

**Key Responsibilities**:

- Assist customers with product inquiries, order placement, tracking, returns, and exchanges.
- Provide accurate information about products, promotions, and company policies.
- Proactively follow up with customers to ensure satisfaction and resolve any issues or concerns.
- Collect and document customer feedback, suggestions, and complaints to help improve our products and services.
- Collaborate with other departments such as Sales, Operations, and Logistics to address customer needs effectively.
- Stay updated on product knowledge, industry trends, and company policies to provide informed assistance to customers.
- Uphold company values and standards of customer service excellence in all interactions.

**Qualifications**:

- Previous experience in customer service, preferably in an e-commerce or retail environment will be a plus.
- Excellent communication skills.
- Strong interpersonal skills and ability to empathize with customers' needs and concerns.
- Problem-solving skills and the ability to think critically under pressure.

**Join Our Team**:
**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

**Location**:

- Mayur Vihar Ph-I, Delhi, Delhi (required)

Work Location: In person

**Speak with the employer**

+91 8375958537



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