Service Desk Associate
3 weeks ago
**Designation**
**Service desk Associate**
**Language: English (Read + Write + Speak)**
**Type Of Support: Voice process**
**Shift Pattern: Rotational Shifts (Includes Night Shift 24/7)**
**Week Off Pattern: 2 week off not necessarily to be Sat & Sun can be any 2 days in a week Work place: Bangalore, Pune, Hyderabad, Chennai, Coimbatore**
**Experience: 2+Years**
- Acts as single point of contact for all IT related issues.
- Provides status and updates on tickets to authorized users
- Adherence to policies and procedures, closure of open calls after resolution.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Identifying the issue and categorizing / prioritize the incident
**Salary**: ₹250,000.00 - ₹550,000.00 per year
Shift:
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 3 years (required)
- total work: 3 years (required)
Work Location: In person
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