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Customer Support Agent
1 month ago
Job Title: Telesales Executive - Multilingual
Location: Delhi, Okhla Phase-2
Department: Sales & Customer Support Reports to: Telesales Manager
Job Summary:
Key Responsibilities:
- **Outbound Sales Calls**:Make outbound calls to prospective customers, introducing and explaining our products/services in multiple languages to increase customer engagement.
- **Multilingual Communication**:Effectively communicate and build rapport with clients in Tamil, Telegu, Kannada, and Malayalam to ensure a wider customer reach and personalized service.
- **Lead Conversion**:Identify customer needs, address queries, and convert leads into sales by offering tailored solutions.
- **Follow-up**:Conduct regular follow-ups with potential clients to maintain engagement and nurture leads.
- **Sales Targets**: Meet and exceed daily/weekly/monthly sales targets and performance metrics.
- **Record Maintenance**:Accurately document all sales activities, customer interactions, and follow-up schedules in the CRM system.
- **Product Knowledge**: Maintain up-to-date knowledge of our products/services and industry trends to provide relevant information to customers.
- **Collaboration**: Coordinate with the sales team to optimize outreach strategies and share customer feedback for continuous improvement.
Qualifications:
- Education: Bachelor’s degree in any field
- Experience: Minimum of 1-2 years of experience in tele sales or customer service.
- Languages: Fluency in Tamil, Telegu, Kannada, Malayalam
- Skills: Strong verbal communication, negotiation, and persuasion skills; ability to handle rejection and maintain a positive attitude; proficiency in MS Office and CRM systems
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9773894837
