Chat Support Executive
2 months ago
**Chat Support RepresentativeKey Responsibilities**
1. **Customer Assistance**:
- Respond to customer inquiries and support requests via live chat, offering prompt and helpful information.
- Resolve product or service issues, handling complaints, and answering questions about products, services, policies, and order status.
- Provide accurate and detailed information in a courteous and professional manner.
2. **Troubleshooting and Issue Resolution**:
- Assist customers in troubleshooting basic technical issues or product-related questions.
- Escalate complex issues to higher support levels or other relevant teams as needed.
- Follow up on escalated cases to ensure resolution and customer satisfaction.
3. **Product Knowledge**:
- Maintain a deep understanding of the company’s products, services, policies, and procedures to provide accurate information to customers.
- Stay updated on any new product launches, promotions, or changes to provide current information.
4. **Data Entry and Record Keeping**:
- Document each chat interaction, including customer details, nature of inquiry, solutions provided, and other relevant information in CRM systems.
- Keep detailed and organized records for future reference and analysis.
5. **Customer Feedback and Insights**:
- Gather feedback from customers regarding their experience and share valuable insights with the team to improve service quality.
- Identify recurring issues or complaints and communicate them to management or the relevant departments.
6. **Efficiency and Multitasking**:
- Manage multiple chat conversations simultaneously while maintaining accuracy and quality.
- Prioritize inquiries based on urgency and customer needs to ensure timely responses.
Skills and Qualifications:
- High school diploma or equivalent; additional education in customer service or a related field is a plus.
- Proven experience in customer support or similar roles, particularly in a chat-based or digital environment.
- Proficiency in typing and comfortable with multitasking across multiple chat windows.
- Excellent written communication skills with a clear and friendly tone.
- Familiarity with chat software, CRM systems, and support tools.
- Basic technical skills to troubleshoot common product or service issues.
Key Competencies:
- **Problem-Solving Skills**: Ability to analyze customer issues and provide quick and effective solutions.
- **Empathy and Patience**: High emotional intelligence to understand customer frustrations and resolve issues with empathy.
- **Attention to Detail**: Ensure accuracy and clarity in responses and documentation.
- **Adaptability**: Comfort with a fast-paced environment and quick response to changing customer needs.
- **Time Management**: Ability to handle high chat volumes while ensuring quality customer interactions.
**Fresher & Experienced both can apply**
Send you CV on WhatsApp:
- **9599028877**
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9599028877
-
Chat Support Executive
7 months ago
Gurugram, Haryana, India Genalpha Cosmetics Private Limited Full timeWe are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support **Position** : Chat Support Executive **Key Responsibilities**: - Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively - Assist our...
-
Chat Support Executive
4 months ago
Gurugram, Haryana, India EJS business solutions Full time**Chat support executive** Location: Udyog vihar Gurgaon Graduates and undergraduates with Mimimum 6 months of Relevant experience can apply **Salary**: 23k CTC 6 days working **Job Types**: Full-time, Permanent **Experience**: - total work: 1 year (preferred) - chat support: 1 year (required) Work Location: In person **Speak with the employer** +91...
-
Chat Support Executive
2 months ago
Gurugram, Haryana, India OnlineInfatuation Full timeProfile: Chat Support Executive **Salary**: Up to 20k Exp: Freshers and Experienced both can apply. Location: Udyog Vihar, Gurgaon Shift: Day shift for females and rotational shift for males. **Responsibilities**: - Respond promptly to customer inquiries through live chat. - Identify and resolve customer issues efficiently and professionally. - Provide...
-
Chat Support Executive
3 months ago
Gurugram, Haryana, India Triple R Consulting Full time**Job Description: Chat Support Executive** **Position: Chat Support Executive** **Job Type: Full-Time (9 hours per day)** **Work Days: 6 Days a Week (Rotational Week Off)** **Shift: Rotational Shifts** **Responsibilities**: **Engage with customers over social media platforms to provide sales and operational support related to our products.** **Respond...
-
Chat Support Executive
2 months ago
Gurugram, Haryana, India AK Global Management Services Full time**Position Title**: Customer Service Chat Process Executive **Location**: Sector 49, Gurgaon **Job Type**: Full time, Permanent **Job Summary**: **Key Responsibilities**: - **Customer Support**: Handle customer queries via chat, offering real-time assistance and solutions to problems related to products, services, or account management. - **Issue...
-
Chat Support Executive
4 months ago
Gurugram, Haryana, India Apogee Service Pvt. Ltd Full timeProcess Inbound Chat /Voice Position :Customer Support Executive - Male\Female both can consider Skillset :Excellent coms in English/Hindi ( verbal and written communication skills) Qualification :Grad/Under Grad Both can apply Experience :Fresher and Experience both can apply Salary :For Chat Process - 23000 CTC And For Voice Process-24000 CTC Shift...
-
Chat Support Executive
7 months ago
Gurugram, Haryana, India Project X Placements Full timeROLES AND RESPONSIBILITIES - Provide exceptional customer service through chat support for ADT customers. - Respond promptly and professionally to customer inquiries and issues. - Address customer concerns, troubleshoot problems, and provide appropriate solutions. - Ensure accurate and detailed documentation of customer interactions. - Collaborate with team...
-
Chat Support Executive
4 months ago
Gurugram, Haryana, India Ebix Payment Services Pvt Ltd Full timeProfile - Chat Support Executive Location - Gurgaon Salary - Upto 24k CTC Qualification - Undergraduate/Graduate Experience - 1-3 Year Skills - Excellent Communication Typing - 35WPM/90% Accuracy 5 days working 2 way Cab HR Mansi - 8447938652 Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Flexible schedule - Health insurance - Leave...
-
Chat Support Executive
4 months ago
Gurugram, Haryana, India Hemocean outsourcing Full timechat process job involves providing customer support Customer Service Non-Voice Process For Ecommerce Timing Rotational Shift 6 Days working process Fresher can apply - Answering customer queries - Fixing customer problems - Upselling and cross-selling - Identifying and reporting common pain points - Co-browsing with web visitors - Providing meaningful...
-
Chat Support Executive
2 months ago
Gurugram, Haryana, India Bhilwara Infotechnology Ltd Full time**Job Process : Semi voice (Chat support).** **Experience** **:6 months + (We can also consider Freshers with excellent communication skill in English & Hindi)** **Shifts : Rotational 24/7 - No cab facilities** **even for night shifts** **6 Days working (Rotational 1 day week off)** **Qualification : Graduates and under graduates.** **Roles and...
-
Chat Support Executive
3 months ago
Gurugram, Haryana, India Career Crox Full time**Position - Domestic Chat Process** **Experience - Fresher to 3 years** **Qualification: UG/Graduate** **Location - Sector 18, Gurgaon** **Salary - Up to ₹21,000 CTC** Shifts: 24/7 rotational, 6 days working Interview Mode: HR and OPS rounds Roles & Responsibilities: - Handle customer queries, bookings, ride issues, and payments. - Provide app...
-
Chat Support Executive
2 months ago
Gurugram, Haryana, India TALENT FUTURE SERVICES Full time*Hiring for Customer service executive blended* *Location Gurgaon sec 44* *EXCELLENT FLUENT ENGLISH REQUIRED* *5.5 days working rotational offs* *Must be graduate* *Age under 35* *For freshers - CTC 26,900 ( In hand will be 23,300 )* *For experience - max CTC we can offer is 35,000 ( In hand will be 31,400 )* Salary will be given based on - Final...
-
Chat Support Executive
3 weeks ago
Gurugram, Haryana, India Career Crox Full time**Position - Domestic Chat Process** **Experience - Fresher to 1 years** **Qualification: Graduate** **Location - Sector 18, Gurgaon** Shifts: 24/7 rotational, 6 days working Interview Mode: HR and OPS rounds **Roles & Responsibilities**: - Handle customer queries, bookings, ride issues, and payments. - Provide app troubleshooting support and resolve...
-
Chat Support Executive
3 weeks ago
Gurugram, Haryana, India PositiveGems Private Limited Full time**Must be having good English communication skill**; - Responsible for answering and addressing customer queries through chat; - To Analyze customer requirements; - Ownership of Customer issues and resolving them on a priority; - Multi-Tasking skills; Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day...
-
Customer Care Executive
2 months ago
Gurugram, Haryana, India Elevate X Solutions Full time**Job Title: Chat Process Executive** Experience Required: 2 to 4 Years **Salary**: Up to ₹40,000 per month Location: Gurugram **Job Description**: Key Responsibilities: Provide high-quality customer support via live chat, ensuring timely and accurate responses to customer queries. Handle multiple customer chats concurrently while maintaining a high...
-
Chat Support Executive(Sales)
7 months ago
Gurugram, Haryana, India Talent Futures services Full time*Hiring for Chat process in sales* *Only for Excellent English written and verbal* *Salary for freshers 21500 in hand 25k CTC plus huge incentives* *Salary for experienced up to 30k CTC 26500 in hand plus unlimited incentives* *Location Gurgaon sec 44* *Qualification any graduate fresher can apply* *Any undergraduate with min 6 months of bpo exp* *Day...
-
Chat Support Executive
4 months ago
Gurgaon District, Haryana, India Career Crox Full timeJob Title: Chat Process Executive Location: Sector 18, Gurgaon Experience: Fresher to 5 years Key Responsibilities: Manage customer inquiries via chat Deliver clear and prompt responses Maintain high levels of customer satisfaction Qualifications: Excellent communication skills Proficiency in basic computer use Strong multitasking abilities Pay:...
-
Chat Support Executive
7 months ago
Gurugram, Haryana, India 9 Plates Hospitality Private Limited Full time**Responsibilities**: Answer clients' inquiries via online chat in India Assist customers regarding their queries Solve customers' issues that they may face during their clients experience Build long-term relationships with Clients Provide clients with current information on current offers/promotions of the company **Requirements**: Stress management,...
-
Chat Support Executive
7 months ago
Gurugram, Haryana, India Tech Fi Technologies Pvt Ltd Full time**Process: - Telegram (Chat Process)** **Good Communications Skills** **Languages: English, Hindi** **Freshers can also apply** **Immediate Joining** **Hiring count: - 5** **Salary package: - 15000 to 18000 CTC** **Work From Office** **Office Timing: - Rotational Shift Timings** **Early Morning: - 7:00 AM to 4:00 PM** **Day Shift: - 10:00 AM to...
-
Chat Support Executive
7 months ago
Gurugram, Haryana, India Talent Futures services Full time*Hiring for Chat and voice sales* *Only immediate joiners* *Interview can be virtual* *Only Excellent communication* *Salary 25k -30k CTC max 26500 in hand* *Plus unlimited incentives* *Day shifts* *6 days working* *Location Gurgaon sec 44* *Age upto 35* *WhatsApp only* 8130861446 **Job Types**: Full-time, Permanent **Salary**: ₹21,000.00 -...