Customer Support Executive

4 weeks ago

Gurugram Haryana, India Bakingo Full time

**About Us**:
Floweraura and Bakingo are both prominent players in India's online gifting industry, offering a wide range of products and services to cater to various occasions and celebrations.

**Who We Are ?**

**FlowerAura**:
FlowerAura is a leading online platform specializing in flower and gift delivery services across India. With a mission to spread joy and happiness through thoughtful gifting experiences, FlowerAura offers a wide range of fresh flowers, delicious cakes, personalized gifts, and combo packages for various occasions and celebrations.

Products and Services: FlowerAura provides an extensive selection of fresh flowers including roses, lilies, carnations, orchids, and mixed bouquets, arranged beautifully to suit different preferences and budgets. In addition to flowers, the platform offers a delicious assortment of cakes, personalized gifts, combo gifts, plants, and more, allowing customers to create memorable moments for their loved ones.

**Bakingo**:
Bakingo is an online bakery and cake delivery platform known for its delicious cakes, desserts, and confectionery items. Established with the mission of providing premium quality baked goods conveniently delivered to customers' doorsteps, Bakingo has become a popular choice for individuals looking to add sweetness to their special moments.

Products and Services:
Bakingo offers an extensive selection of freshly baked cakes, cupcakes, pastries, tarts, brownies, cookies, and jar cakes, catering to diverse tastes and preferences. The platform provides a variety of flavors, designs, and customization options to suit different occasions such as birthdays, anniversaries, weddings, festivals, and corporate events.

As a Customer Support Representative, you will be the frontline ambassador of our company, providing exceptional service and support to our valued customers. You will play a crucial role in ensuring customer satisfaction, resolving inquiries, and building positive relationships. Through effective communication and problem-solving skills, you will contribute to enhancing our brand reputation and fostering customer loyalty.

**Roles & Responsibilities**:
1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.

2. Responding promptly to customer inquiries.

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer complaints.

5. Knowing our products inside and out so that you can answer questions.

7. Keeping records of customer interactions, transactions, comments, and complaints.

8. Communicating and coordinating with colleagues as necessary.

9. Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.

10. Ensure customer satisfaction and provide professional customer support.

**Skills and Qualifications**:
1. High school diploma, general education degree, or equivalent.

2. Ability to stay calm when customers are stressed or upset.

3. Comfortable using computers.

4. Working days will be 6 Days with rotational off.

5. Shift timings will be flexible

6. Excellent communication.

8. Process : Blended process

**Location: C-2, Sector -14c, Old DLF, Gurgaon**

**Reports to: Team Leader**

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift

Work Location: In person

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