Customer Advisor
2 months ago
Profile: - Patient Advisor/Customer Service
Location: - The Centrium, Phoenix Market City, LBS Marg, Kurla (W),
Mumbai - 400070
Responsibilities and Duties:
Ø Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.
Ø Obtains customer information by answering telephone calls; probing them and fix the first consultation
Ø Ensuring correct information is delivered to patients during their first consultation.
Ø Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value, Convincing Power
Ø Understand caller’s conditions and empathize helping them with appointments.
Ø Informs Patients by explaining procedures; answering questions; providing information.
Ø Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.
**Job Types**: Full-time, Contractual / Temporary
Contract length: 18 months
**Salary**: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Ability to commute/relocate:
- Kurla (W), Mumbai - 400070: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Outbound sales: 2 years (required)
- Upselling: 2 years (required)
**Language**:
- English (preferred)
Work Location: In person
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