Star Assistant

**1* **CSI Improvement*
- Discuss with the marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership
- Develop and implement a mechanism to capture customer feedback at various stages in the sales process (like test drive feedback, feedback on overall sales experience, etc.)
- Capture customer feedback post-delivery through feedback form and analyze the customer feedback
- Develop counter measure to eliminate negative feedback from customers in future
- Conduct post sales follow-up to capture customer feedback in case if customer has not yet returned the feedback form
- Update customer follow-up’s in sales force
- Provide feedback to sales department on customer complaints or any other issues that may affect Customer satisfaction

2. **Delivery process**:

- Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations for new vehicle delivery.
- Prepare arrangements for gifts, bouquets, flowers, photograph during delivery process
- Ensure customer delight during new car delivery process by implementing innovative and exciting ideas during delivery process

3. **CR activities**:

- Communication to all the customers through telephone, direct mailer on all CRM activities

4. **Customer Database management**:

- Check in e-dealer whether all the mandatory fields are recorded.
- Provide feedback to sales executives in case of any missing fields in sales force

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Schedule:

- Day shift
- Flexible shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Thrissur, Trichur - 680306, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 9072577709
Expected Start Date: 17/01/2023