Customer Service Executive

1 week ago


Malappuram, India Phoenix Cars India Pvt Ltd Full time

Freshers are also considered
- Maintain up-to-date customer database and records in the system
- Service Reminder call to customers as per process
- Take appointments during Service Reminder calls and update the system
- Post Service Feedback calls to customers as per the process
- Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
- Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.
- Do Insurance renewal reminder calls and promote BharatBenz Insurance.
- Make service measure calls as per requirement
- Make 2nd PDI (post bodybuilding for CBC vehicles) calls as per requirement

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹14,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

Ability to Commute:

- Malappuram, Kerala (required)

**Speak with the employer**
+91 9526202013



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