Sales Support Coordinator

6 months ago


Chennai Tamil Nadu, India Abrao Group Full time

KYC Validation & approval (First time only)
- On time communication & escalation - through E- Mail & What’s app groups etc.,
- Educating clients for problem free clearance
- Receiving documents.
- Documents Verification.
- Acknowledging customer with job details.
- Escalating customer for further required documents
- ETA tracking.
- Sending container movement or Holding instructions through mail / ODEX to shipping lines.
- IGM checking - Code, PKG, Weight, BL details, Cntr & etc.,
- Immediate escalation to concern Team on IGM disputes for rectifications
- Checklist preparation under FTA/Scheme /HSS/In bond-ex bond/100% EOU/SEZ -(Warehouse BOE-DTA BOE)/Single window.
- Verifying e-Sanchit documents.
- HS Code & Notification verification
- Customs compliance.
- Sending Duty request to consignee
- For Query Reply.
- Furnishing additional documents
- Get it done - Assessed.
- Submitting documents for getting NOC - other government Agencies Bills.
- FTA de facing.
- Incase of any Bond Debit
- Goods Registration.
- Coordination with field staff.
- Follow up till OOC (Inspection/RMS)
- Coordination with Transport team for on time vehicle placement & Delivery.
- Liner invoice request preceding day of Vessel inward / Aircraft arrival( thr mail/ Odex)
- Sharing the UTR details and getting receipt acknowledgement
- D/O Receiving & Validation.
- Getting TAX invoice with Receipt.
- Follow up for Security Deposit charge
- Getting confirmation from customer for Dispatch planning.
- Arranging E- way bill.
- Sending Despatch advise to consignee.
- Empty return within validity date.
- Sending DSR
- PPT presentation
- KPI Report



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