Am

7 months ago


Pune Maharashtra, India Vodafone Full time

**Description**:
**Job Responsibility**:

- Demonstrates a good understanding of established policies and procedures enabling the provision of exceptional customer service;
- Supports team in providing accurate and timely information;
- Demonstrates sensitivity to diverse audiences, and strives to deliver a first time resolution service;
- May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;
- Works within defined processes and uses judgement based on analysis of factual information to select appropriate course of action to resolve problems;
- Meets defined KPIs including NPS and sales targets;
- Uses time proactively and efficiently to deliver on service targets;
- Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers and identifying process improvements;
- Demonstrates good knowledge of Vodafone products and services, policies and systems in order to effectively manage customer expectations and resolve questions/issues/requests;
- Effectively interacts with internal stakeholders where necessary ;
- Acts as an advocate of Vodafone, protecting the reputation by following Vodafone Brand Tone of Voice;
- Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas.

**Skills**:

- Digital Advocacy
- Customer Journey Knowledge
- Ownership
- Building Rapport
- Resilience
- Expert Advice
- Communication
- Empathy
- Leading Organisation Culture and Change
- Customer Experience (CX) design
- Strategic Mindset
- People Development
- Product and Service Advocacy
- Delivers through others
- People Centric - 100% Human
- Service Delivery Excellence
- Customer Service /Resolution
- External trends and insights
- Strategy Execution
- Customer Centricity
- Service and Delivery Management
- Digital Enablement
- Data Analytics and Insights
- Sales Performance Management
- Objection Handling and Negotiation
- Quality Assurance

**Not a perfect fit?**:



  • Pune, Maharashtra, India Acumen 360° Full time

    **Greetings from Acumen 360° HR Solution!!!** **We have an excellent job opportunity for "AM/DM Tendering Export" with one of our clients for the pune location.** **Requirement : AM/DM Tendering Export** **Qualification : B.Tech Mechanical / Electrical / MBA** **Experience : 10 Years** **Location : Pune** - Technical know how, Commercial accumen,...


  • Pune, Maharashtra, India AM Infoweb Pvt. Ltd Full time

    **Job Title**: Business Development Executive - US Sales (Fresh Graduates) **Location**: Pune, Kalyani Nagar (Work from Office only) **Company**: AMI, formerly known as AM Infoweb Pvt Ltd **About Us**: AMI is a dynamic, fast-growing company in [Industry/Field], committed to delivering innovative solutions to our clients in the US market. We are seeking...


  • Pune, Maharashtra, India growel softech Full time

    Skill: - AM / DM - Electrical Maintenance_Pune Attend Kick-Off Meetings Attend DAP with Customer Review Technical Survey Chart, Load List Preparation & Releases of Electrical Field Bill of Material w.r.t. Projects’ Schematics Review with Kamtress Team for Panel Dispatches in time as per Time Line of Project Control Panel Inspection Review at Alandi...

  • Am Marketing

    6 months ago


    Mumbai, Maharashtra, India DVS MECH SOLUTIONS Full time

    **Position - AM Marketing** **Experience - 4- 8 Years (Manufacturing Industry like steel / wire/ automobile / cable / any similar)** **Location - Mulund, Mumbai** **Working days - 6 days** **Working hours daily - 8 hrs** **Salary**: ₹9,145.59 - ₹43,647.82 per month Schedule: - Day shift **Experience**: - total work: 1 year (preferred) -...


  • Pune, India Techno Wise Full time

    What You'll Do :As an SAP AMS Support Manager, you will : - Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed - Deliver high SLA support to end-user...


  • Pune, India Busisol Sourcing Full time

    **Job Code** - : JN/44503/2013 **Contact Person** - : kavita **Industry type** - : Freight Forwading **Position** - : Exeutive / AM - Sales & Marketing -Pune **Status** - : active **Response Ph/Mob** -: - +91-XXXXXXXXXX **Date** - : 16-Aug-2018 **End Date** - : 30-Sep-2018 **CTC Range** - : 3 Lakh **Posted by** -: -: **Job description** - :...

  • Am Sales

    7 months ago


    Mumbai, Maharashtra, India Invokhr Full time

    **Position :AM Sales** **Location: Pune ,Mumbai ,** **Experience: In the area of System Integration of OEM Products, Infrastructure Services and Cyber Security** **Qualification: Engineering Graduate preferred with MBA** **Core Competencies**: - Excellent relationship management skills with ability to relate to people at all level of business,...

  • SAP AMS Support Lead

    2 weeks ago


    Pune, Maharashtra, India Techno Wise Full time

    SAP AMS Support LeadAt Techno Wise, we are seeking a seasoned SAP AMS Support Lead to manage all aspects of our accounts, ensuring seamless service delivery and high customer satisfaction.This role involves delivering top-notch SLA support to end-users, escalating issues promptly, and collaborating with our team to drive process improvements and exceptional...

  • Am - Cfo Services

    6 months ago


    Mumbai, Maharashtra, India Ananta Resource Management Full time

    Company Overview: a leading Chartered Accountancy firm dedicated to providing comprehensive financial services and solutions to clients across various industries. With a commitment to excellence and integrity, we strive to deliver exceptional value through our expertise and professionalism. Designation - AM - CFO Services Location - Mumbai - Andheri Role...


  • Chakan, Pune, Maharashtra, India Sara Technologies Full time

    **Job Profile - Paint Shop Quality AM/DYM** Job details - **QUALIFICATION**- BE / DIPLOMA (Mech/Automobile) - **EXPERIENCE**: - Min 4 to 10 years - **SALARY**: - Salary no bar - **JOB LOCATION** - CHAKAN, PUNE v **SKILLS REQUIRED-** - Quality Control and zero % customer complaints - Quality documentation - IATF / ISO documentation, Customer...

  • Executive / Am

    7 months ago


    Malad, Mumbai, Maharashtra, India DSRP Enterprises Full time

    Token - DSRP - 5L78E - Location - Malad Mumbai - Industry - Manufacturing - Functional Area - Finance - Position - Executive / AM - Salary - 7 - 8 lacs - Experience - 4-5 yrs - Requirement Age - No bar (preferred below 32) Experience: Post CA 4-to-5-year experience Soft Skills - Communication skill, Self-confidence, Self-starter, good listener and team...

  • Am

    4 months ago


    Pune, Maharashtra, India Vodafone Full time

    **What you’ll do**: The Management Accounting Advisor carries out administration activities and tasks in support of the accurate and timely processing of all financial transactions, ensuring the process controls are effectively maintained and monitored. The Management Accounting Advisor conveys a good understanding of established concepts and procedures in...

  • Am

    7 months ago


    Pune, Maharashtra, India Vodafone Full time

    **What you’ll do**: - The Network Operations Engineer supports in the provision of provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy and carries out administration activities. The Network Operations Engineer conveys a good understanding of established concepts and procedures in...

  • Customer Service

    7 months ago


    Malad, Mumbai, Maharashtra, India EbixCash Global Services Pvt Ltd Full time

    B2B & B2C Experienced for Voice - Non Pay: ₹40,000.00 - ₹45,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Application Question(s): - Have you worked in BPO as a AM ? **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...


  • Hinjawadi, Pune, Maharashtra, India BirlaSoft Full time

    Country/Region: IN- Requisition ID: 12837- Work Model: - Position Type: - Salary Range: - Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI**Title**:Infor LN-AMS- Finance Functional**: - Description: - **Well versed with Infor LN 10.7 On-prem or Cloud Edition modules of - Manufacturing, Engineering, Demand planning**: - **Knowledge of tp-Project...

  • Am - Data Scientist

    4 months ago


    Mumbai, Maharashtra, India Mettler Toledo Full time

    AM - Data Scientist **Location** Mumbai, Maharashtra **Date posted** August 29, 2024 **Job ID** 17358 **Our Opening and Your Responsibilities** - Part of the Global Finance Carbonation team (Operational excellence in Finance for processes and system with a data driven approach) - Work closely with Team to improve their processes and systems (using...


  • Mumbai, Maharashtra, India R2R CONSULTANTS LLP Full time

    Hello, We have an Opening for **AM - Business Partnership** **Location - Gurgaon** **Working Days - 5 Days** **Responsibilities**: - Develop and execute a strategic sales plan to achieve monthly, quarterly, and annual revenue targets. - Identify and prospect potential clients across large D2C, Retail & FMCG companies. - Build and maintain strong...

  • Am - Retail Ops

    2 months ago


    Mumbai, Maharashtra, India adidas Full time

    AM - Retail Ops - Position Organizational Unit: Market India Department: DTC Subsidiary/country: India Direct Reporting Line to: District Manager Indirect/secondary reporting line: NA Key interfaces in Global: NA Key interfaces in Market: Merch & TA- Purpose/Mission- This role is responsible to meet or exceed Retail Net Sales across one region by...


  • Mumbai, Maharashtra, India Mahindra & Mahindra Ltd Full time

    AM/DM - Maintenance Body PU **Date**:13 Dec 2024**Location**:Mumbai A.O, MUMBAI-KND-AD, IN**Company**:Mahindra & Mahindra Ltd**Education Qualification** - Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering**General Experience** - 5-7 Yrs. / 8 - 11 yrs**Critical Experience** **System Generated Secondary Skills** **Job...

  • Am / QA / Tl / Trainer

    13 hours ago


    Malad, Mumbai, Maharashtra, India Teams Fusion Full time

    AM / QA / TL / TRAINER POSITION OPENING BPO Sale's Process On paper All position Excel Knowledge Good English Minimum 20 Executive handling Experience If insurance Experience most welcome Not considered any other fields experience **Salary**: - 25k to 35k Depending Experience & Education Age: - 25yr to 35yr Shift Time: - Morning...