Sales Trainer
6 months ago
Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various topics to prepare and support new employees.
- Training experienced employees on new or updated call centre procedures to improve their performance.
- Observing the daily operations of CRE’s and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
**Sales Trainer Requirements**:
- Any bachelor's degree/PG
- At least 4 year's experience working as a call center trainer or team leader.
- Excellent knowledge of sales techniques and customer service best practices.
- Strong teaching abilities and mentoring skills.
- Good communication, interpersonal, and conflict resolution skills.
- Ability to provide leadership to personnel in a fast-paced and stressful work environment.
**Contact or share CV to 9072229941**
Pay: ₹30,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
Work Location: In person
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