Customer Support Representative
3 weeks ago
Responsibilities:
- Overseeing the customer service process.
- Cold calling for creating tieups with new partners.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the
staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment.
**Requirements**:
- A bachelor’s degree in administration or related field
- Must be fluent in Hindi & English
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to resolve customer queries.
- Knowledge of CRM systems.
- Computer skills with a good hand at Excel and Docs
- Experience- 3 - 5 Years- Salary- 1 Lac 50 Thousand To 2 Lac 25 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- Other Bachelor Degree- Key Skills- Microsoft Office Customer Support fluent in Hindi & English Excellent interpersonal written & oral communication skills resolve customer queries CRM systems Knowledge Computer skills ExcelAbout Company
- Contact Person- Gayathri- Address- 4 Laurel Lane- Mobile +91-XXXXXXXXXX
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