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Rider Support Trainer

2 months ago

Mumbai, India Zepto Full time

Trainer
- Zepton Support

Job Title

Rider Support
- Trainer

Work Location

Mumbai
- Hybrid Work Model [Work from home based on the requirement. Else, work From

Office.]

Post joining Training & On the job training is work from office mandate [First 4 weeks]

Shifts/Weekly Offs

Rotational shifts [Night shifts] & rostered weekly offs [6 Days working]

Qualification

Min Graduation With excellent communication skills [Written and Spoken]

Typing Speed - 50 WPM Accuracy 95%+

Min experience 3+ Years

Mandate requirements

Work from Office

Must have Internet speed of minimum of 50 Mbps(If working from home)

Power backup in case there are frequent power failures

Backup laptop

About Zepto

Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an

optimized network of delivery hubs that we're building across the country We are currently

live, with over 200 stores, in Bangalore, Chennai, Delhi, Ghaziabad, Gurgaon, Hyderabad,

Kolkata, Mumbai, Noida and Pune.

We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture

Partners, and more We’ve also built out one of the best startup teams in India, with Senior

Executives from Uber, Flipkart, Dream11, Pepperfry and institutions like Stanford, INSEAD,

2

IIM, and IIT.

About the role
- We are looking for a dynamic Zepton Support
- trainer to join our company. In this role, you'll

be responsible for scheduling and conducting training sessions for both new and experienced

call center agents, managing the training budget, and supporting employees to keep

productivity up.

To ensure success as a call center trainer, you should have excellent knowledge of call center

procedures and expertise in quality assurance. Ultimately, a top-notch call center trainer

should be a friendly, approachable individual with effective teaching and communication

skills.

What you will need

Excellent communication skills written and spoken.

Must have Communication in English.

MS office & MS Excel intermediate/Advanced

Ability to lead a 10+ member team

Liaise with managers to determine training needs and schedule training sessions.

Design effective training programs.

Conduct seminars, workshops, individual training sessions etc.

Prepare educational material such as module summaries, videos etc.

Support and mentor new employees.

**Job Types**: Full-time, Contractual / Temporary
Contract length: 12 months

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (required)

**Language**:

- Hindi (required)
- English (required)

License/Certification:

- Any Certification in training (required)

Application Deadline: 17/06/2023

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