IT Project Coordinator
2 weeks ago
**JOB TITLE: Project Coordinator **(Customer Success & Project Management)
**LOCATION**: Technopark, Trivandrum, Kerala, India
**KEY RESPONSIBILITIES**:
**Client Engagement**:
- Act as the primary point of contact for clients, understanding their needs, objectives, and success criteria.
- Build and nurture strong client relationships by providing exceptional customer service and support throughout the project lifecycle.
**Project Management**:
- Develop project plans, schedules, and budgets, and ensure adherence to project timelines and budgets.
**Communication and Reporting**:
- Regularly communicate project progress, milestones, and challenges to clients, ensuring transparency and alignment with client expectations.
- Prepare and deliver project status reports and presentations to clients and internal stakeholders.
**Issue Resolution**:
- Identify and address project-related issues promptly and effectively, working with cross-functional teams to find solutions.
- Escalate critical issues to senior management as needed.
**Quality Assurance**:
- Ensure the quality and delivery of project deliverables meet or exceed client expectations.
- Conduct project reviews and quality assessments to identify areas for improvement.
**Risk Management**:
- Proactively identify project risks and develop risk mitigation plans.
- Manage changes in project scope, schedule, and costs.
**Customer Satisfaction**:
- Measure and evaluate customer satisfaction through surveys and feedback mechanisms.
- Take corrective actions to enhance customer experience and project success.
**Documentation and Knowledge Sharing**:
- Maintain accurate project documentation, including project plans, schedules, and client communication records.
- Share knowledge and best practices with internal teams for continuous improvement.
**Qualifications**:
- Bachelor's/Master's degree in a relevant field (e.g., Business, IT, Project Management).
- Proven experience as a Project Coordinator or similar role in the IT or cloud services industry.
- Strong understanding of cloud technologies, Docker, containers, Kubernetes, and cloud platforms.
- Excellent project management skills, including the ability to create and manage project plans.
- Exceptional communication, negotiation, and interpersonal skills.
- Customer-centric mindset with a passion for ensuring customer success.
- Problem-solving and critical-thinking abilities.
- Knowledge of project management tools and methodologies (e.g., Agile, Scrum) is a plus.
- Project management certification (e.g., PMP, CAPM) is a plus.
- At least 5+ years of experience as project manager or system analyst
- Strong communication and presentation skills.
- Excellent organizational and leadership abilities.
**Salary**: ₹50,000.00 - ₹100,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Expected Start Date: 01/04/2024
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