Process Executive

2 weeks ago

Hyderabad, India Cognizant Technology Solutions Full time

**Sr. Process Executive - Tech Support**

**Qualification**:
**Graduate (exclusion**:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
** Responsibility**:
**Stakeholder/Business Management**:

- They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc.
- Design/Develop Creative artifacts for Ads as per client supplied brief and within brand and design guidelines.
- **Web**:
Develop internet / intranet web pages in the prescribed format adhering to client requirements within agreed TAT
** Customer Relationship Management**:
**For Voice processes Only**:

- Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer.
- Connect with the customer & provide highest level of customer satisfaction.
- Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone.
- Process Executives are expected to call back on time.

**Process Improvements and Adherence**:

- Meet process SLAs / metrics - productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Adhere to security practices set by organization.

**Project Control, Management and Review / Program delivery**:

- Receive tickets/work on issues related to respective process.
- Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

**For Voice Processes Only**:

- Receive Inbound calls / make outbound call to support customers on issues related to account management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc.
- Make outbound calls to follow up / confirm resolution.

**People / Team**:

- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.

**Must Have Skills**
- Speaking English
- Customer Service

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Jun 28 2023

**About Cognizant

  • Process Executive

    4 weeks ago

    Hyderabad, India Lifecircle Health Services Full time

    Life Circle is hiring a **Process Executive - Hyderabad**. The Process Executive ensures that the process involved in the staff front as well as the client front are promptly completed. They are expected to manage the expectations of the seniors, their families and Life Circle’s home health workers. **Qualification Required**: MBA **Experience**: 1-2...

  • Process Executive

    4 weeks ago

    Hyderabad, India Life Circle Health Services Pvt Ltd Full time

    **Process Executive - Hyderabad** Company: Life Circle - a leading provider of homecare services for seniors Location: Chandanagar, Hyderabad About Life Circle: Life Circle is dedicated to enhancing the quality of life for seniors through compassionate and tailored homecare services. We specialize in providing personalized care solutions that promote...

  • Process Executive

    1 day ago

    Hyderabad, Telangana, India Mazenet Full time

    I am Hiring for the role process executive for one of our MNC client.Please look into the job description below, **Job Details**: Designation: Process Executive CTC: 3.5 LPA Job Location: Hyderabad Shift: Rotational **Roles and Responsibilities**: - Assist in optimization of keywords, bids, account daily and monthly budget caps, impression share, quality...

  • Process Executive

    4 days ago

    Hyderabad, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Executive

    4 weeks ago

    Hyderabad, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Executive

    7 days ago

    Hyderabad, India Cognizant Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through...

  • Process Executive

    7 days ago

    Hyderabad, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Executive

    7 days ago

    Hyderabad, India Mazenet Full time

    **Job Details**: **Designation**: Process Executive ( Technical Support) **CTC**: 3.5 LPA **Job Location**: Hyderabad **Training Duration**: 20 Days **Shift**: Rotational shift **Roles and Responsibilities**: conferencing as needed - Perform and verify the implementation of web-based products with customers - Give guidance, and support, and train...

  • Senior Process Executive

    4 weeks ago

    Hyderabad, India Infosys Full time

    Job ID/Reference CodePROGEN-EXTERNAL-175607Work Experience 1-4 YearsJob TitleSenior Process Executive Responsibilities • Proficiency in AutoCAD 3D application is required. • Good knowledge and understanding of GIS, Field maps and related terminologies • Experience of working in ArcGIS is an added advantage• Experience in working with utilities...

  • Process Executive

    7 days ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    **Sr. Process Executive - Tech Support** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**: **Stakeholder/Business Management**: - They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead- P2PQualification:Bachelor/Post Graduate Degree in Commerce (exclusion:BE/BTech/MCA, Arts/Science Graduates)Responsibility:Business/ Customer:• Meet /Exceed all defined SLA's of the process (quality, TAT etc) as agreed with the client• 100% Compliance to Process Adherence as defined in the SOP.• Invoice processing. Processing payroll/tax...

  • Process Executive

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager- B&LQualification:Graduate(exclusion BE,Btech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process,sub process functions terminologies(such as SOP QC checklists). Project,Process Handles First level processing of assigned transactions Complex problems n(procedures,processes)are...

  • Process Executive

    1 week ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager- B&LQualification:Graduate(exclusion BE,Btech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process,sub process functions terminologies(such as SOP QC checklists). Project,Process Handles First level processing of assigned transactions Complex problems n(procedures,processes)are...

  • Bpo Voice Process Executive

    4 weeks ago

    Hyderabad, India Triedge Solution Full time

    Position**:BPO Voice Process Executive** **Salary**: 15,000 - 25,000 Monthly Location: Hyderabad **Job Description**: Good communication skills. **Job Type**: Fresher **Salary**: ₹15,000.00 - ₹25,000.00 per month Ability to commute/relocate: - Hyderabad, Telangana: Reliably commute or planning to relocate before starting work...

  • Process Executive

    4 weeks ago

    Hyderabad, Telangana, India Mazenet Solution Pvt. Ltd. Full time

    **Job Details**: Designation: Process Executive CTC: INR 3.2-3.5 LPA Job Location: Hyderabad Training Duration: 3 Weeks **Roles and Responsibilities**: - Maintain response and resolution speed as defined by SLOs. - Keep high customer satisfaction scores and follow quality standards in 90% of cases. - Use existing knowledge base to provide a customer...

  • Process Executive

    4 weeks ago

    Hyderabad, Telangana, India Mazenet Solution Pvt. Ltd. Full time

    **Job Details**: Designation: Process Executive CTC: INR 3.2-3.5 LPA Job Location: Hyderabad Training Duration: 3 Weeks **Roles and Responsibilities**: - Maintain response and resolution speed as defined by SLOs. - Keep high customer satisfaction scores and follow quality standards in 90% of cases. - Use existing knowledge base to provide a customer...

  • Non voice process

    3 weeks ago

    Hyderabad, India VU JOB SOLUTION Full time

    Email support involves processing a number of information sought through emails and to send a suitable reply. It is very important to know the drafting skills for an email and to send appropriate information in Email support. Though email support does not involve interacting with a customer through voice, it needs to be resolved within a short time.Email...

  • Senior Process Executive-Data

    3 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Process Specialist - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: • They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...

  • Process Executive

    2 weeks ago

    Hyderabad, India Cognizant Full time

    Team Lead- P2PQualification:Bachelor/Post Graduate Degree in Commerce (exclusion:BE/BTech/MCA, Arts/Science Graduates)Responsibility:Business/ Customer:• Meet /Exceed all defined SLA’s of the process (quality, TAT etc) as agreed with the client• 100% Compliance to Process Adherence as defined in the SOP.• Invoice processing.Processing payroll/tax...

  • Non voice process

    4 weeks ago

    Hyderabad, India VU JOB SOLUTION Full time

     Email support involves processing a number of information sought through emails and to send a suitable reply. It is very important to know the drafting skills for an email and to send appropriate information in Email support. Though email support does not involve interacting with a customer through voice, it needs to be resolved within a short time.Email...