Food and Beverage Associate

3 months ago

Delhi Delhi, India THE OCEAN PEARL HOTELS PVT. LTD. Full time

Set tables, and trays according to the type of food ordered and the hotel’s service standards.
- Performs opening and closing procedures established for the department.
- Accurately records, pre-checks, and picks up all food and beverage orders.
- Check-in with guests to ensure satisfaction with each food course and/or beverage.
- Responsible for cleaning and removing the trolleys/trays from guest rooms and corridors.
- Serves guests their food and beverages in a prompt, courteous manner as per the standard sequence of service.
- Present physical and accurate checks to guests and complete the payment process.
- To be able to immediately monitor guest comments and pass them on to your Superior, and be proactive in solving problems whenever possible.
- To have full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service, etc.
- To have a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend Food and beverage combinations and also up-sell alternatives.
- Check with the guest regarding the satisfaction of the meal.
- Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
- Complete closing duties, including restocking items, turning off lights, etc.
- Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
- Report cleanliness and maintenance issues to the immediate supervisor.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Ensure proper appearance and grooming while on duty.
- Ensure to have minimum wastage and breakage.
- Ensure communication between the Kitchen, Order taker, and service team members.
- Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
- Being knowledgeable in operating the hotel point of sales (POS) system, other order-taking systems or handheld devices, inventory software, etc.
- To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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