Customer Care Representative
5 months ago
We are hiring for customer care executive for our law firm in Salt Lake Sector V.
**Both male and female can apply.**
**Freshers are also welcome.**
Key Responsibilities:
- Customer Interaction:
- Provide accurate information about products, services, pricing, and policies.
- Assist customers with placing orders, tracking shipments, processing returns, and resolving any issues that arise.
- Problem Resolution:
- Listen attentively to customers’ concerns and complaints, showing empathy and understanding.
- Investigate and troubleshoot problems to identify root causes and find effective solutions.
- Collaborate with other departments, such as technical support or sales, to resolve complex issues in a timely manner.
- Relationship Building:
- Build rapport and maintain positive relationships with customers to enhance loyalty and retention.
- Follow up with customers to ensure their needs have been met and their issues have been resolved satisfactorily.
- Proactively reach out to customers to gather feedback and identify opportunities for improvement.
- Documentation and Reporting:
- Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
- Generate reports on customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
- Analyze data to identify trends and patterns, making recommendations for process improvements or training needs.
- Continuous Learning:
- Stay informed about company products, services, promotions, and policies to provide up-to-date information to customers.
- Participate in training sessions and workshops to enhance knowledge and skills related to customer service best practices.
- Keep abreast of industry trends and emerging technologies that could impact customer service delivery.
For any queries call or text 9230976045
**Job Type**: Permanent
Pay: Up to ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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