Enterprise Applications

6 months ago

Chennai Tamil Nadu, India ACV Auctions Full time

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

**Who we are**:
ACV Auctions is opening its new India Development Center in Chennai, India, and we’re looking for talented individuals to join our team. As we expand our platform, we’re offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems? Look no further Join us in shaping the future of the automotive marketplace
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry leading benefits and wellness programs.

**Who we are looking for**:
Primacy will remain on the fundamentals of great questions, good process, competent analysis, clear communication, team wins, and focused contribution to the company’s needs. No amount of education, training, or pedigree will substitute for a willingness to work together to contribute to the growth of the Salesforce team.

**What will you do**:

- Foster an environment based on collaborative learning and development
- Provide tier two support for incoming Salesforce technical issues, bug fixes and assisting end users by obtaining additional information to properly solve issues and/or direct them to the correct business partners as necessary
- Regularly perform data loading, de-duping and cleanup procedures utilizing the data loader tool
- Create and manage Salesforce custom objects, fields, record types, page layouts, validation rules and Lightning components; managing user records, profiles, roles, permission sets, and sharing settings; and configuring flows and approval processes
- Develop and maintain documentation of Salesforce solutions and business processes
- Provide guidance and support to Salesforce Admins and peers, including assisting with declarative reviews
- Convert workflow rules and process builders to flows while understanding the business context
- Collaborate across teams to understand complex business problems and assist with technical solutions.
- Work closely with Sales and Operational team leads to identify usage problems and craft technical / communication plans to fix
- Learn business functions and how they relate to one another by collaborating with both technical and non-technical resources.
- Follow Salesforce development lifecycle, utilizing Copado.

**What you will need**:

- Ability to articulate Salesforce functionality to audiences with little Salesforce experience.
- Proactive team driven mindset
- Ability to self-direct and independently problem solve
- Advanced understanding of the Salesforce platform and declarative tools
- Effective written and verbal communication skills
- Ability to assess information from multiple sources and resolve conflicts

**Required Qualifications**:

- 5+ years of technical support experience
- Bachelor’s degree in a relevant field
- Experience leading teams and delivering projects
- Experience working with various stakeholders
- One or more current Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, etc.)

**Preferred Qualifications**:

- 3+ years of experience acting as a Salesforce or CRM administrator and leading projects
- Business education and/or experience
- Additional Salesforce certifications (Advanced Administrator, Platform App Builder, etc.)

Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

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