Salesforce Administrator

2 weeks ago

Delhi Delhi, India POSist Technologies Full time

**Job Information**:
Work Experience

**4-5 years***

City

**New Delhi***

State/Province

**Delhi***

Country

**India***

Zip/Postal Code

**110015***

**About us**:
Posist is a leading cloud-based restaurant technology platform that powers over 20,000 restaurants in 50+ countries. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency, and deliver a consistent guest experience. Posist's unified technology platform empowers restaurants with a full-stack cloud, including Point of Sale (POS), Inventory Management, Integrations, Analytics, and CRM. Renowned restaurant chains, including Subway, Taco Bell, Nando’s, Caribou Coffee, Carl’s Jr., and Häagen-Dazs, are among the many brands using Posist to manage their processes, people, and places of operation.

Posist has been awarded as a global leader in Restaurant Management Software by G2 and recognized as a Great Place to Work-Certified organization.

***

**Responsibilities**:

- Maintain and optimize the salesforce platform to ensure that it is aligned with the company’s sales process and goals
- Act as the primary point of contact for sales reps and managers regarding salesforce and provide training and support as needed
- Analyze sales data and provide insights and recommendations to the sales and management teams
- Work with the sales and marketing teams to create and maintain reports, dashboards, and other salesforce-related tools
- Managing salesforce roles, profiles, sharing rules, workflows, and groups
- Importing sales department leads, contacts, and other data
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
- Collaborate with other departments, such as customer service and technical support, to ensure a positive customer experience and to address any issues that may arise
- Manage and maintain salesforce data integrity by regularly auditing and cleaning the CRM data
- Documentation and Documentation: Maintain accurate documentation of system configurations, processes, and workflows. Create user manuals, training materials, and standard operating procedures (SOPs) to ensure consistent usage and knowledge sharing

**Requirements**:

- Proven experience in salesforce administration, with a strong understanding of its capabilities and limitations
- Strong analytical skills and experience with data analysis tools
- Excellent communication and project management skills
- Proven ability to work effectively with cross-functional teams
- Strong understanding of the sales process and experience in sales operations is a plus
- Salesforce certification is a plus

**Benefits**:

- Get your hands on one of the best restaurant SaaS products
- Work with 18,000+ happy brands in 50 countries
- Be a part of a small & friendly team of marketers
- Open and transparent work culture

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