Customer Service Executive

1 month ago


Bengaluru, India Allied Worldwide Limited Full time

**Position Objectives and Responsibilities**
- Log and work on all incidents for service desk including resourcing, holiday, travel bookings and procurement.
- Required to a shift pattern (including weekends) and offer on call support.
- Proactively contribute to service improvement initiatives
- Preferred previous experience working in a managed service environment working to defined scope and with strict SLAs
- Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs
- An ability to clearly and evidently demonstrate a career path supported by professional development goals
- Experience on any of the ServiceNow tools and basic knowledge on IT requirements.

**Security & Compliance**
- Ensure that the Service Desk processes and procedures are followed in compliance with Customer’s security and audit requirements
- Be familiar with and support Customer’s Global Security Policies
- To ensure ongoing adherence to all relevant compliance regulations that may govern the Customer’s/Allied business and complete all regulatory knowledge training where applicable in a timely fashion
- Maintain confidentiality with sensitive data

**Key skills and Knowledge**
- Strong knowledge of Microsoft based operating systems and suites
- Meticulous in creating reports
- A strong focus on service delivery and customer satisfaction
- Organized and good at juggling tasks and prioritizing
- Great time management and ability to prioritise multiple responsibilities
- Good written and verbal presentation skills

**Job Types**: Full-time, Contractual / Temporary

**Salary**: ₹100,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Rotational shift

Application Question(s):

- No. of years experience in International voice process

**Speak with the employer**
+91 08830239136



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