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Guest Relation Executive

2 months ago

Gurgaon District Haryana, India MRG Group of Companies Full time

Welcome guests during check-inand giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivalsand departures.
- Coordinatingand multi-tasking job duties in a busy environment.
- Providing excellent customer service
- Greeting guests as they enter and exit the hotel.
- Check on VIP reservations, complete their pre-registration formalities.
- Maintain up-to date information current promotions, offers and packages.
- Maintain all guest foliosin the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeepingfor clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outsare handled smoothly without unnecessary delay or discomfort to any guest.
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygienestandards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Professional in demeanor and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Microsoft Office (preferred)
- total work (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8178266583

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