Customer Care Executive
1 week ago
**Responsibilities**:
1> Provide outstanding customer service by responding to customer inquiries via various communication channels (phone, chat) promptly and professionally.
2> Address and resolve customer complaints and concerns in a timely and effective manner, aiming to achieve customer satisfaction and retention.
3> Ensure accurate and timely entry of customer information and interactions into the customer service database.
4> Collaborate with other departments, such as sales and technical support, to resolve customer issues and provide comprehensive solutions.
5> Identify and escalate complex or unresolved customer issues to the appropriate team members or supervisors for further assistance.
6> Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate and up-to-date information to customers.
7> Strive to achieve key performance indicators (KPIs) and customer service goals, such as response time, customer satisfaction rating, and first-call resolution rate.
8> Act as a brand ambassador by promoting a positive image of the company and its products/services during customer interactions.
9> Engage in ongoing professional development to enhance skills and knowledge.
10> Call Customers regarding orders.
**Job Types**: Full-time, Fresher
**Salary**: ₹5,000.00 - ₹7,000.00 per month
**Benefits**:
- Leave encashment
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
- Bengali (preferred)
Work Location: In person
**Speak with the employer**
+91 8017996351
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