Customer Care Executive

6 months ago

Kandivali Mumbai Maharashtra, India Bharati Prakash Bhayani Full time

We have 2 dental clinic located in Sydney, Australia with 20+ Staff. to run all the process smoothy we have a 1 back office which is located in Kandivali West, Mumbai.
- Position Overview:
**Key Responsibilities**:

- **Issue Resolution**: Identify and resolve customer issues and concerns effectively, ensuring a positive customer experience and satisfaction.
- **Product Knowledge**: Acquire in-depth knowledge of the company's products or services to provide accurate information and guidance to customers.
- **Order Processing**: Assist customers with placing orders, tracking shipments, processing returns, and handling billing inquiries.
- **Technical Support**: Provide basic technical support and troubleshooting assistance for customers experiencing product or service-related issues.
- **Documentation**: Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.
- **Feedback Collection**: Gather customer feedback and insights to identify areas for improvement in products, services, or processes.
- **Cross-Selling and Up-Selling**: Identify opportunities to recommend additional products or services to customers based on their needs and preferences.
- **Escalation Handling**: Escalate complex or unresolved issues to the appropriate departments or higher management for further investigation and resolution.
- **Compliance**: Adhere to company policies, procedures, and service standards while delivering high-quality customer care services.

**Qualifications and Skills**:

- Proven experience in customer service, preferably in a similar role.
- Excellent communication skills, both verbal and written, with a friendly and empathetic approach.
- Strong problem-solving and decision-making abilities.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Adaptability and willingness to learn new processes and procedures.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.

**Additional Information**:

- Training and ongoing professional development opportunities may be provided to enhance skills and knowledge.
- Collaboration with cross-functional teams such as sales, marketing, and operations may be required to address customer needs effectively.
- Cold calling
- Our company values integrity, teamwork, and customer-centricity. We promote a supportive and inclusive work environment where employees are empowered to deliver outstanding customer care and contribute to overall business success.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift
- Morning shift

Travel requirement:

- No travel

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 4 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8169465424

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