Product Owner- Servicing CRM

2 weeks ago


Mumbai, India Kotak Securities Full time

Contribute to the product vision and work together closely with the product manager of other servicing products to define the right product roadmap based on business demand.
- Manage the requirements (business, functional, non-functional) from the request to service area within the team backlog and work closely together with the different teams to deliver value in continuous releases.
- Scrutinize each requirement with the lens of customer impact. Make sure to make and keep the product simple to learn and use.
- Make sure all deployments are scalable. Not get overwhelmed by multiple requirements and define product backlog by keeping customer impact and simplicity.
- Reach out to product managers of other products and get/share inputs impacting customer experience and servicing.
- Build excellent relationship with all stakeholders and develop a culture of joint ownership


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