Web Operations Expert

2 months ago

Pune, India Deutsche Bank Full time

**What You’ll Do**
- Work as Subject Matter Expert with L1 Support and Engineering teams to coordinate activities to further improve our platforms
- Provide level 2 web hosting platform operational support.
- Application Tuning and troubleshooting
- Analyze technical challenges to resolve Incidents and Service requests and participate in Incident management/Problem management process including client communication

**Skills You’ll Need**
- Experience in Apache based Web hosting support and administration.
- Experience in GCP SaaS architecture and technology
- Experience providing IT support and dealing with business users on support or requirement gathering
- Strong UNIX, Linux, Wintel knowledge including Shell scripting and Ansible

**Skills That Will Help You Excel**
- Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Relationship management skills
- Understand support process (as per ITIL) and escalation procedures, become fully conversant with all support tools that will be used to provide effective support like ServiceNOW and JIRA.
- Getting things done in large organizations - understanding of where to use processes and how to build and operate a network
- Work across countries, regions, and time zones with a broad range of cultures and technical capability
- Ability to prioritize own work and end to end ownership of assigned tasks

**Expectations**

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

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