Orm Executive
5 months ago
Junior Online Reputation Management (ORM) Executive is responsible to monitor, connect, converse, engage, and enhance the brand's online reputation. Be a part of India's progressive Multivendor Ecom start-up DIKAZO Solutions Pvt ltd, by acting as a central point of contact for leveraging the brand's online reputation; to support various objectives for reputation, branding, and audience engagement.
ROLES & RESPONSIBILITIES:
- Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
- Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management.
- Promptly respond to negative comments, feedbacks, redressing complaints within clients specified turn-around time thus making the user journey with the brand worthwhile.
- Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online.
- Acknowledging compliments showcasing the same on brand social media pages.
- Effectively identifying and utilizing social listening tools for response management.
- Sharing the brand comments on real-time basis with the respective brand associates/managers.
- Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully.
- Assist the brand to effectively position itself, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audience’s comments, conversations, complaints and feedbacks about the brand.
- Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better
- Benchmarking our brand against competition on the same metrics
- Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action
QUALIFICATIONS REQUISITE
Any Graduate
Certification in Digital Media / SEO / SEM / Ecommerce will be added honours Basics of Computer
Job Particulars
Role - Digital Marketing Executive
Education - Any Graduate
Hiring Process - Face to Face Interview
Employment Type - Full Time
Job Id
- Job Category - Digital Marketing
Locality Address - Madhapur, Hi-tech City
City - Hyderabad
State - Telangana
Country - India
**Salary**: Up to ₹250,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 7319161939
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