Process Associate

3 weeks ago


Bengaluru, India Maxval Full time

Job Information

Industry
- IT ServicesType of Resource
- ExperiencedCity
- BangaloreState/Province
- KarnatakaCountry
- IndiaZip/Postal Code
- 560002About us
- Oversee the day-to-day operations of the Technical Support Team
- Act as a senior agent who will drive customer satisfaction through customer support
- Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions
- Act as a mentor and provide oversight, coaching, and training to technical support staff
- Be the point of contact when it comes to technical escalations
- Record and track team SLAs and workflows
- Provide support where needed for both internal and external customers
- Communicate escalated issues to level 3 and product managers as needed
- Manage and report on all incoming technical support inquiries
- On-board all new technical support team members
- Assist in the creation of the team KPIs as well as monitor and report on results
- Be actively involved with the operational delivery and UAT if required for new product and feature release
- Monitor team performance and report on metrics
- Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
- Work to create any relevant support material for the team
- Provide a feedback loop to wider staff and customers on resolved and in-progress problems and incidents
- Implement any necessary preventive measures to reduce customer faults and issues
- Review all technical support-related processes and documentation for continuous improvement
- Assist in the creation and implementation of customer self-service material and tools
- Evaluate and analyze Salesforce case trends to prevent future issues
- Onboarding new clients to support the team from implementation
- Collect data on past trends and suggest improvements w.r.t MTTR

**Requirements**:
**Skills Required**:

- Proven people management and leadership skills
- Excellent communicator, both oral and written
- Strong problem-solving and communication skills
- Being the first line of support and troubleshooting issues
- Strong analytical skills to investigate and resolve customer support tickets
- Able to multi-task efficiently under time pressure
- Previous experience in managing customer-focused teams
- Proven experience in managing service and support-focused team culture
- Minimum of Bachelor's degree in Computer Science, Information Technology or a related stream is preferred
- 5+ experience in a Technical Support role

**Expectations**:

- Sales Cloud, Service Cloud and SF Admin certification is preferred
- Proven ability to design and implement new processes and facilitate user adoption
- Good understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
A documented history of successfully driving projects to completion
- A demonstrated ability to understand and articulate complex requirements
- Previous experience working in a SCRUM or agile environment is preferred
- Shift timings - Rotational shifts and US timings


  • Process Associate

    6 days ago


    Bengaluru, Karnataka, India timesjobs Full time

    JOB DETAILSMaking calls to the insurance companies for claims status.Handling Medical health insurance claims like paid/unpaid and denials.Handling patients billing queries and updating their account information.Take care of the current work order assigned on a daily basis.Minimum 6 months experience in ARExcellent communication skills.Sincere, Result...

  • Process Associate

    6 days ago


    Bengaluru/ Bangalore, India timesjobs Full time

    JOB DETAILSMaking calls to the insurance companies for claims status.Handling Medical health insurance claims like paid/unpaid and denials.Handling patients billing queries and updating their account information.Take care of the current work order assigned on a daily basis.Minimum 6 months experience in ARExcellent communication skills.Sincere, Result...

  • Process Associate

    4 weeks ago


    Bengaluru, India Kloud Connect Tech Full time

    **JD For Process associate** - Good time management and organizational skills - Strong communication skills, both verbal and written - Excellent attention to detail. - Highly motivated and detail-oriented individual - Ability to work independently and collaboratively - Ability to offer excellent customer service - Able to manage workflow - Staying up-to-date...

  • Guest Serv Associate

    4 weeks ago


    Bengaluru, India People Process Teck Full time

    **GUEST SERVICE ASSOCIATE (FRONT OFFICE), BANGALORE/BENGALURU** **JOB DESCRIPTION** **JOB SCOPE **_(describe an overall summary of the job responsibilities)_ - Contribute to guest satisfaction standards by ensuring that Front Office services quickly addressed, and where possible, anticipate individual needs. Ensure the safety and comfort of guests and that...

  • Process Associate

    4 weeks ago


    Bengaluru, India Insurepro 2.0 Full time

    Process Associate **Roles and Responsibilities**: - Making updates to certificate management system and issuing certs - Premium calculations and generation of quotes & binders using carrier quote management systems - Detailed loss analysis & preparation of loss projections and client reviews - Issuance of policies using carrier policy management systems;...


  • Bengaluru, Karnataka, India MSys Tech India Full time

    **Quality and Process Associate** **2-3 Years** **MSys Bangalore

  • Process Associate

    7 days ago


    Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Process Associate

    1 week ago


    Bengaluru, Karnataka, India Siemens Full time

    Job Family: FinanceReq ID: 418944Hello go-getterWe know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?Siemens Global Business Services (GBS) is a Siemens...

  • Process Associate

    4 weeks ago


    Bengaluru, Karnataka, India Insurepro 2.0 Full time

    Process Associate **Roles and Responsibilities**: - Making updates to certificate management system and issuing certs - Premium calculations and generation of quotes & binders using carrier quote management systems - Detailed loss analysis & preparation of loss projections and client reviews - Issuance of policies using carrier policy management systems;...

  • Process Associate

    4 weeks ago


    Bengaluru, India Siemens Full time

    **Job title - Process Associate - Purchase to Pay** We provide extensive high-quality and cost-efficient Purchase-to-Pay services from purchasing to the processing of outgoing payments. We work with a strongly integrated system and a highly automated purchasing process Our customers receive state-of-the-art, easy-to-use Purchase-to-Pay (P2P) services. We...


  • Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...


  • Bengaluru, India Creative People Specialist Full time

    **Job Title** GL Sr Process Associate -C043 **ONLY UPLOAD CANDIDATES WHO ARE READY TO RELOCATE TO BANGALORE** **Name of requirement: Sr. Process associate GL** **Experience level: 4 to 5 yrs** **Position : 3** **Job Title: Sr Process Associate** **Function: Accounting** **Reports To: Accounting Manager** **Shift Timing: 3 PM to 12...


  • Bengaluru, Karnataka, India Advent Global Solutions Full time

    **Position**: Process Associate **Experience**: 1 to 2 years **Job Location**: WORK FROM OFFICE **Shift Time**: 3 PM to 12 AM - Will have to stretch during month end activity **Notice Period**: Immediate **Job Description: Analysing a company’s costs and expenses.** - Involved in areas such as inventory control, capital budgeting, pricing decisions,...


  • Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Process Associate

    4 weeks ago


    Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...


  • Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...


  • Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...


  • Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Process Associate

    3 days ago


    Bengaluru, Karnataka, India Siemens Full time

    Job Family: FinanceReq ID: 419532Hello go-getterWe know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?Siemens Global Business Services (GBS) is a Siemens...

  • Process Associate

    4 weeks ago


    Bengaluru, Karnataka, India Semperfi Solutions and Services Full time

    Position : Process Associate - AP Experience: 2yrs - 3yrs Job Location: Bangalore (Work from Office) Shift Time: 12pm - 9PM Notice Period: IMMEDIATE Qualification : Any commerce backgrounds Invoice processing - Process vendor invoices accurately and efficiently, verifying coding, approvals, and appropriate documentation. PO & NON-PO - Good knowledge...