Sales Representative
1 month ago
We are seeking a highly motivated and technically skilled **3D Printer Sales and Service Technician** to join our team. In this role, you will be responsible for both promoting and selling 3D printing equipment and services, as well as providing ongoing technical support, maintenance, and repair for our customers. You will play a crucial role in ensuring customer satisfaction by helping them select the right 3D printers for their needs and providing exceptional post-sales support.
**Sales**:
- Develop and maintain strong relationships with prospective and existing customers, including businesses, educational institutions, and hobbyists.
- Prepare and deliver compelling product demonstrations, presentations, and quotes.
- Collaborate with the sales team to identify new business opportunities and expand the company’s market presence.
- Stay up-to-date with the latest 3D printing technologies, market trends, and competitor offerings to effectively position the company’s products.
**Service & Support**:
- Provide hands-on support for the installation, setup, and calibration of 3D printers at customer locations.
- Perform routine maintenance, troubleshooting, and repairs on a variety of 3D printers.
- Offer customer training on the operation and maintenance of 3D printing equipment.
- Troubleshoot and diagnose technical issues remotely or on-site, offering solutions that ensure mínimal downtime for customers.
- Maintain accurate records of service visits, repairs, and customer interactions in the company’s CRM system.
**Customer Relations**:
- Act as the primary point of contact for customers seeking technical support, offering timely, effective solutions.
- Provide exceptional customer service, ensuring customer satisfaction and long-term relationships.
- Identify opportunities to cross-sell or upsell additional products, services, and maintenance packages to existing customers.
**Documentation & Reporting**:
- Prepare service reports, sales forecasts, and customer feedback reports.
- Ensure all installations, repairs, and service requests are documented in a timely and accurate manner.
- Maintain inventory of parts and materials required for repairs and service tasks.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Sales: 1 year (required)
Willingness to travel:
- 75% (preferred)
Work Location: In person
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