Csa (Customer Service Associate)
1 month ago
**Customer Service Associate Job Description**
**Customer Service Associate Responsibilities**:
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
**Customer Service Associate Requirements**:
- High school diploma, GED, or suitable equivalent.
- 1+ years of customer service experience, preferably in a related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.
**Interview:
- In Person**
**Speak with the employer 8224xxxx10**
**Salary**: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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