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Customer Support Executive

2 months ago

Ghansoli Navi Mumbai Maharashtra, India Selec Controls Pvt Ltd Full time

Responsible for booking of customers orders in SAP, received via Sales Team or Customers or Dealers.
- Ensure Product delivery as per booked orders.
- Coordinate with the internal team to ensure that timely inputs are incorporated in the Manufacturing Plan.
- Update stakeholders on delivery schedules.
- Coordinate with the Export logistics team for packing, despatches, and dealing with freight forwarders
- Responsible for handling export despatch-related documents
- Ensure & follow up, if necessary, for payment receipts & related compliance
- Report generation & system upgradation for Customer Cell Activities.
- Timely escalations of gap areas for customer commitments.

**About Selec Controls Pvt Ltd**:
We are a Company in the field of Industrial Measurements and Controls. We operate in the fields of Electrical Measurements/Controls, Monitoring/Time relays, Temperature/Process control, PLC/HMI products and Power electronics.

We are technology driven company; having complete Indigenous Development; and ever increasing capabilities in Electronic, Software and Mechanical Engineering. We manufacture around 2 million products a year, with highly automated processes, facility spread over 1 lac sq. ft. in Navi Mumbai, Maharashtra. We are currently on a very exciting phase of high growth, with increasing presence in India as well as in the international markets. At present, we have our sales subsidiaries in Germany and USA and Australia and export to over 60 countries. In domestic market, we have strong 200+ distributor network with excellent sales & service support.

Our aim is to be a Global Engineering Powerhouse and a globally recognized brand in our field; and to design innovative products and processes to solve the needs of maximum number of customers, in the shortest time and best value. We also wish to be a major contributor in nation building, through the opportunity provided to engineers to pursue core engineering, which is a critical need in India at the moment.

**Our Culture & Ethos**:
We are happy to share that we have a flat organization structure, strongly supported by meritocracy that helps all bright employees to grow faster. Our seniors, who are domain/functional experts aptly play their role as facilitators and mentors and continuously work on upgrading Technology Capability.

We live the culture of Trust, Collaboration, Excellence and Freedom at work. Employees are encouraged and empowered to take charge of their work and career. We believe that one finds real joy in creating Excellence and we give all possible opportunities to learn through experience to our young engineers. Our principles and philosophy, is weaved unto our culture of openness and honesty, to resolve the challenges that we encounter in the course of our work.

Pay: ₹200,000.00 - ₹600,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Do you have experience in Export Documentation?

Work Location: In person

**Speak with the employer**
+91 9323734952