Executive - Customer Success
3 weeks ago
Company Vision We are making finance simple for millions in India. Groww is on a mission to democratize access to financial services for millions of Indians responsibly. We are a customer-first company. We believe in crafting the best and most delightful user experience for our customers. And we leverage first principle thinking and technology to solve problems at scale. If this excites you, join us. About Groww Groww is India’s fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.
Our Values
We take pride in our values and hold ourselves to a high standard on:
- Radical customer centricity
- Simplicity in our products and personalities
- Transparency on everything
- Long term thinking
- Ownership driven culture Role: Executive - Customer Success Skills and Expertise: At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.
2. Ability to manage high volume of inbound customer queries.
3. Technical aptitude and the ability to understand and explain complex concepts in simple terms.
4. Ability to empathize with the customer and high customer centricity.
5. Knowledge of other regional languages is helpful if the company works within the country.
Responsibilities: Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred Qualification: Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM). 50% cutoff - 10th, 12th and Graduation. No backlogs and Gap years during education.
**Salary**: From ₹200,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Kormangla 4Th Block, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
-
Operation Executive
6 days ago
Kormangla 8th Block, India Bakingo Full timeDevelop delivery routes and maintain contact with drivers throughout the day - Collaborate with management to modify daily routes to accommodate the needs of customers - Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road - Cultivate strong relationships with drivers and customers to...
-
B2b Sales Executive
4 weeks ago
Mangolpuri Block S, India Everycom Electronics Full timeContact potential or existing customers to inform them about a product. - Answer questions about products or the company. - Take and process orders in an accurate manner. - Handle grievances to preserve the company’s reputation. - Makes outgoing client calls or cold calls to promote products to build client database. - Maintains working knowledge of...
-
Logistics Sales Executive
4 weeks ago
Paschim Vihar B Block, Delhi, Delhi, India Skalet International Private Limited Full timeSales Representative - US Freight Brokerage and Logistics Industry - **US Voice Process (FRESHERS WELCOME WITH EXCEPTIONAL ENGLISH COMMUNICATION NEEDED)** Our company is looking for a sales representative to be responsible for supporting the sales team in various activities aimed at acquiring and retaining clients in the logistics and supply chain...
-
Presales Executive
4 weeks ago
Jayanagar 5th Block, India Rightcon Constructions Full timeJob Summary: As a Pre-Sales Executive at Rightcon Constructions, you will play a pivotal role in driving business growth by identifying and qualifying potential leads, nurturing relationships with prospective clients, and strategically positioning our construction services. Your primary objective will be to engage with potential clients, understand their...
-
Marketing Executive
4 weeks ago
N Block Greater, India Zuvomo Full timeTeam Zuvomo understands the nuances of the market to script the success story of a start-up. We shortlist startups with the best potential from a range of exciting blockchain, crypto, and fintech clients to provide them with our nonpareil support. Our core team specializes in market research, data analysis services, designing revenue models, and ensuring...
-
Equity Dealer
4 weeks ago
Jayanagar 5th Block, India Geojit Financial Services Ltd Full timeCompany: Geojit Financial Services Position: Equity Dealer Location : Jayanagar Bangalore 1+ yr experience in broking industry NISM certificate is mandatory **No self trader allowed to apply, only company experience as equity dealer valid** Age: max 30 years NISM Certificate is mandatory Prime Responsibility - Revenue generation from dealing & Other...
-
Personal Assistant of CEO
4 weeks ago
Jayanagar 3rd Block, India Oraiyan Groups Full timeWe are looking for a versatile and highly-organized personal assistant to perform personalized administrative duties for senior management. In this role, you will be responsible for scheduling meetings, taking notes, and handling correspondence on behalf of managers. You may also be required to make travel arrangements and assist with other duties when...
-
Interior Designer
4 weeks ago
Koramangala I Block, Bengaluru, Karnataka, India Vikash Consultancy & Allied Services Full time**JOB REQUIREMENTS** **Interior Designer** Designation: Interior Designer & Showroom Sales Location: Koramangala, Bangalore Years of experience: 1 - 3 yrs Education / Qualification: - Bachelor's degree in Interior Design or related field required; - Coursework in computer-aided design (CAD). Academics :60% Above (UG/PG/DIPLOMA) **JOB...