Customer Support Executive

2 weeks ago

Delhi, India NEODRIFT Full time

We seek a motivated and customer-oriented individual to join our team as a Customer Support & Operations Executive for our thriving e-commerce brand. As a Customer Support & Operations Executive, you will play a crucial role in ensuring exceptional customer service across multiple platforms, including Amazon, Flipkart, and our own website. In addition to customer support, you will be actively involved in day-to-day operations and various company functions.

**Responsibilities**:

- Monitor and manage customer feedback, reviews, and ratings on platforms such as Amazon and Flipkart, ensuring prompt resolution and maintaining positive brand reputation.
- Collaborate closely with cross-functional teams, including logistics, marketing, and product management, to ensure seamless order processing, shipment tracking, and delivery updates.
- Assist customers with order placement, product selection, pricing inquiries, and general information about our brand and products.
- Utilize excel and Google Sheets to maintain accurate records of customer interactions, order details, and issue resolution, providing regular reports and insights to management.
- Identify and escalate complex customer issues to the appropriate teams, ensuring swift resolution and customer satisfaction.
- Actively contribute to process improvement initiatives, suggesting and implementing strategies to enhance customer support efficiency and effectiveness.
- Stay up-to-date with product knowledge, industry trends, and platform policies to provide accurate and up-to-date information to customers.

**Requirements**:

- Proven experience in a customer support role, preferably in an ecommerce or online retail environment.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to customers.
- Strong problem-solving and decision-making abilities, with the capacity to think quickly and offer creative solutions to customer issues.
- Proficient in using Microsoft Excel and Google Sheets, with the ability to manage data, generate reports, and perform basic analysis.
- Customer-focused mindset with a strong commitment to providing exceptional service.
- Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
- Detail-oriented and highly organized, with a keen eye for accuracy.
- Knowledge of Amazon and Flipkart platforms, policies, and procedures is highly desirable.
- Flexibility to work occasional evenings and weekends as needed.

If you are passionate about delivering outstanding customer support, have a strong understanding of ecommerce platforms, and excel at managing day-to-day operations, we would love to hear from you. Join our dynamic team and be a part of our growing success

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service or operations: 1 year (preferred)

**Language**:

- English (preferred)

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