Command Centre Agent

2 weeks ago

Hyderabad, India DAZN Full time

**Job Title**:

- Command Centre Agent**Location**:

- Hyderabad, India**Schedule**:

- Full-Time, Permanent**Team**:

- Customer Service**Department**:

- Operations**What's your new role about?**:

- Disrupting an industry is an ambitious challenge DAZN are playing more hours of live sports than any other broadcaster anywhere in the world and we are on a journey to change the game We are committed to bringing sport to fans in an affordable, accessible, and flexible way. Our Customer Service team is key to DAZN’s success.
- Join DAZN as a Command Centre Agent to ensure our centre team delivers a World class experience to all DAZN customers worldwide. You will work in a 247 team to ensure we have the right people in the right place at the right time. You will be integral to the Operations teams to achieve SLAs and schedule adherence, whilst also being the first point of contact in any crisis and integral to identifying, reporting and resolving any issues our CS agents or customers face.
- Get in touch with us to find out more

This role will be based in our brand new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.
- Benefits will include access to DAZN, an annual performance related bonus, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources and access to our internal speaker series and events.

**As a Command Centre Agent, you’ll have the opportunity to**:

- Act as the real-time monitor for the Operations team by providing direction, guidelines and performance updates to hit service level goals
- Provide continuous interaction with Operations (leadership and the agents) to achieve service-level metrics
- Appropriately respond to Service Level variations by working with Operations to match staff to demand and/or reallocate call volumes
- Serve as contact for Service Level issues and resolution
- Keep current on any changes to the DAZN business to be able to identify patterns and issues and give actionable insight on real time issues
- Provide periodic reports - real time and historical, containing performance data to support operations management
- Manage the call volume, daily attendance and program break schedules
- Respond to Operations requests accurately and in a timely manner
- Maintain a detailed record of activities, actions and impacts.
- Be the central point of command for any incidents, implementing, managing and exiting Crisis Mode with Operations and Incident teams

**You’ll be set up for success if you have**:

- Business level English (C1)
- Previous work experience in a customer service environment as a Real Time Analyst, or WFM background
- Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc
- Strong focus on data and insight with the ability to create reports in Excel and forecast results
- Problem solver who’s able to work effectively with large teams
- Teamwork and willingness to adapt to DAZN processes
- Excellent oral and written communication skills

**Even better if you have**:

- Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
- Previous experience using Zendesk/Injixo/WFM tools
- An interest in global sports

**Here's a little more about us**:

- At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

**DAZN VALUES - THE ‘HOW’ IN WHAT WE DO**:
**AMBITIOUS - people who want to make a big impact and drive DAZN forward. People who move fast and make success happen.**

**INVENTIVE - people with bright ideas who deliver great new experiences for our customers - and improvements for our business. People who come up with better, simpler ways of doing things.**

**PASSIONATE - people who are proud of our product, out content and our business - and love to shout about it. People who love what they do and show commitment every day.**

**BRAVE - people who take difficult decisions to help us focus on improving DAZN, our performance and our results. People who will take on challenges no matter what is in front of them.**

**SUPPORTIVE - people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions.**

At DAZN, we are committed to fostering an inclusive environment that values equality and

  • Command Centre Agent

    1 week ago

    Hyderabad, Telangana, India DAZN Full time

    Job Title: Command Centre AgentLocation: Hyderabad, IndiaSchedule: Full-Time, PermanentTeam: Customer ServiceDepartment: OperationsWhat's your new role about?:Disrupting an industry is an ambitious challenge DAZN are playing more hours of live sports than any other broadcaster anywhere in the world and we are on a journey to change the game We are committed...

  • SOC (Command Centre) - Urgent Hiring

    3 weeks ago

    Hyderabad, India Taurus Hard Soft Solutions Pvt Ltd Full time

    **mandatory : Good Communication in English ( VERBAL / ORAL **) **Graduation is must** The individual will: ii. Support all the local events, security incident resolution, identify potential security threats at respective locations and communicate the same to the respective security team. iii. Coordinate with the Global Security Command Centre (GSCC) for...

  • Call Centre Agent

    3 weeks ago

    Hyderabad, India Rich Slimming & Cosmetic Clinic Full time

    If you are referring to a call center role related to selling products or services related to skin and hair slimming, then the following may be roles and responsibilities: Roles: - Answering inbound calls from potential customers and providing information about the service being sold - Making outbound calls & inbound to follow up with existing customers and...

  • Command Center Executive

    2 weeks ago

    hyderabad, India Pinkerton Consulting & Investigations, Inc. Full time

    Command Centre Executive will be responsible tob> /b>Execute continuous operational use of CCTV and Access Control System (ACS) within the respective Command Center. Essential Functions: 1. Represent Pinkerton's core values of integrity, vigilance, and excellence. 2. Periodic review of functions/system updates of CCTV and its working...

  • Command Center Executive

    2 weeks ago

    hyderabad, India Pinkerton Full time

    Job Summary: /b> Command Centre Executive will be responsible tob> /b> Execute continuous operational use of CCTV and Access Control System (ACS) within the respective Command Center. Essential Functions: Represent Pinkerton's core values of integrity, vigilance, and excellence. Periodic review of functions/system updates of CCTV and...

  • Command Center Executive

    3 weeks ago

    Hyderabad, India Pinkerton Full time

    Job Summary: /b> Command Centre Executive will be responsible tob> /b> Execute continuous operational use of CCTV and Access Control System (ACS) within the respective Command Center. Essential Functions: Represent Pinkerton's core values of integrity, vigilance, and excellence. Periodic review of functions/system updates of CCTV and its working...

  • Call Center Agent

    3 weeks ago

    Hyderabad, India Eternelle Aesthetics Full time

    Call centre agents needed for a hospital **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required) **Education**: - Diploma (preferred) **Experience**: - Technical...

  • Command Center Executive

    1 week ago

    Hyderabad, Telangana, India Pinkerton Full time

    We are as invested in your career as you are.As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will...

  • Command Center Executive

    3 weeks ago

    Hyderabad, Telangana, India Pinkerton Full time

    We are as invested in your career as you are. As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today,...

  • Call Centre Representative

    2 months ago

    Hyderabad, India TSDC Full time

    We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. **Responsibilities**: - 1) Manage large amounts of inbound and outbound calls in a timely manner - 2) Ensure you follow the customer service script provided by the company for uniformity. - 3) Identify customers’ needs, clarify...

  • Call Centre Representative

    2 days ago

    Hyderabad, India TSDC Full time

    We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. **Responsibilities**: - 1) Manage large amounts of inbound and outbound calls in a timely manner - 2) Ensure you follow the customer service script provided by the company for uniformity. - 3) Identify customers’ needs, clarify...

  • Analyst - Global Command Center

    1 month ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Love data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you.The WFS CS Planning organization owns the end-to-end workforce planning and execution of Amazon's candidate...

  • Content Writer

    1 month ago

    Hyderabad, India Indian School of Business Full time

    Job Purpose -To help and be directly involved in case development, preparing teaching and research materials, and other content that supports the pedagogical and knowledge-creation objectives of the school.Job Outline -At ISB, The Centre for Analytical Finance (CAF) is focused a mandate to produce high quality research, create research database, organise...

  • Content Writer

    1 month ago

    hyderabad, India Indian School of Business Full time

    Job Purpose -To help and be directly involved in case development, preparing teaching and research materials, and other content that supports the pedagogical and knowledge-creation objectives of the school.Job Outline -At ISB, The Centre for Analytical Finance (CAF) is focused a mandate to produce high quality research, create research database, organise...

  • Analyst - Global Command Center,, Workforce Solutions - Candidate Services

    1 month ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Love data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you.The WS CS Planning organization owns the end-to-end workforce planning and execution of Amazon's candidate...

  • Analyst - Global Command Center,, Workforce Solutions - Candidate Services

    3 weeks ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Love data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you.The WS CS Planning organization owns the end-to-end workforce planning and execution of Amazon's candidate...

  • Surveillance Desk Agent I

    1 week ago

    Hyderabad, Telangana, India Electronic Arts Full time

    Job Title: Surveillance Agent, Fan Care Incident ManagementWeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.We're looking for all the best kinds of people to...

  • Surveillance Desk Agent I

    4 weeks ago

    Hyderabad, Telangana, India Electronic Arts Full time

    **Job Title: Surveillance Agent, Fan Care Incident Management** WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team. We’re looking for all the best kinds of...

  • Surveillance Desk Agent I

    1 week ago

    Hyderabad, Telangana, India Electronic Arts Full time

    **Job Title: Surveillance Agent, Fan Care Incident Management** WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team. We’re looking for all the best kinds of...

  • Asssitant Manager

    3 weeks ago

    Hyderabad, India Indian School of Business Full time

    Job Purpose -To lead Srini Raju Centre for IT and the Networked Economy outreach efforts, including preparation of reports, newsletters, creation of social media, website content, planning industry conferences, research dissemination events and facilitation of center-related media such as cases or documentaries.Job Outline -At ISB, the Centre SRITNE (Srini...