Training Co-ordinator

4 days ago

Bengaluru Karnataka, India Shilton hospitality llp Full time

**Training Co-Ordinator Job Description**

**Position Overview**:
A Training Coordinator in the hospitality industry is responsible for developing, implementing, and overseeing training programs to enhance the skills and performance of the staff. This role involves collaborating with management to identify training needs, designing training curricula, organizing training sessions, and evaluating their effectiveness. The goal is to ensure that employees are well-equipped to provide exceptional service, thereby improving overall guest satisfaction and operational efficiency.

**Key Responsibilities**:

- **Training Program Development**:

- Identify training needs by consulting with managers and conducting needs assessments.
- Design comprehensive training programs covering various aspects of hospitality operations, including customer service, food and beverage service, housekeeping, front desk operations, and safety protocols.
- Develop and update training materials, manuals, and e-learning modules.
- **Training Delivery**:

- Organize and conduct training sessions, workshops, and seminars.
- Utilize a variety of instructional techniques, including on-the-job training, role-playing, simulations, and team exercises.
- Coordinate with external training providers and industry experts when necessary.
- **Employee Onboarding**:

- Facilitate the onboarding process for new hires, ensuring they understand company policies, procedures, and standards.
- Provide orientation sessions to introduce new employees to the company culture and expectations.
- **Performance Monitoring and Evaluation**:

- Assess the effectiveness of training programs through feedback, surveys, and performance evaluations.
- Track employee progress and development, identifying areas for improvement.
- Make recommendations for continuous improvement of training programs.
- **Documentation and Reporting**:

- Maintain accurate records of training activities, employee progress, and certifications.
- Prepare and present reports to management on training outcomes and program effectiveness.
- **Compliance and Standards**:

- Ensure all training programs comply with industry regulations and standards.
- Keep up-to-date with the latest trends and best practices in hospitality training.
- **Collaboration and Communication**:

- Work closely with department heads to tailor training programs to specific departmental needs.
- Foster a positive learning environment and encourage employee engagement in training activities.

Qualifications:

- **Education**: Bachelor’s degree in Hospitality Management, Human Resources, Education, or a related field.
- **Experience**: Proven experience as a Training Coordinator or similar role in the hospitality industry.
- **Skills**:

- Strong understanding of hospitality operations and standards.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in training program design and delivery.
- Ability to assess training needs and measure training effectiveness.
- Familiarity with e-learning platforms and training software.
- Strong organizational and multitasking abilities.

Personal Attributes:

- Enthusiastic and passionate about employee development and hospitality.
- Patient and approachable, with a genuine interest in helping others succeed.
- Adaptable and creative in developing engaging training solutions.
- Detail-oriented with strong analytical skills.

Work Environment:

- The position is typically based within a hotel, resort, or hospitality management company.
- May require occasional travel to different properties or training locations
- Immediate Joiner

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Work Location: In person

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