Accounts Receivable
1 month ago
**Job Information**:
Job Opening Status
- In-progress
Industry
- Customer Service
City
- Chennai
State/Province
- Tamil Nadu
Country
- India
Zip/Postal Code
- 626127
**Roles & Responsibility**:
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional
- manner), account adjustments and customer reconciliations
- 3. Collect customer payments in accordance with payment due date and timely follow-up on payment
- arrangements
- 4. Monitor customer payments activity to ensure receivables are collected in a timely manner
- 5.Ensure timely escalation in case of non-payment or no response
- 6. Provide customer service with regards to sending statements, process customer refunds, and process
- manner
- 7. Identify issues attributing to account delinquency and discuss them with customers and escalate with
- client
- 8. Assists with the cleanup of UC's (unapplied credits), short paid invoices
- 9. Send Dunning letter to customers to make the payment of delinquent accounts
- 10.Communicate & follow up with Sales/Operations department regarding customer accounts on a
- timely basis
- 11.Update Daily/Weekly trackers and perform self-quality check
- 12.Adherence to Control and Compliance.
- 13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth
- flow of transaction and resolution of issues if any
- 14. Follow and update the Standard Operating Procedure (SOP)
- 15. Active participation in Learning & Developments
**Requirements**:
**UK Shift - 12.30 to 2.30 PM login / 9.30 to 11.30 PM logout.**
**Degree - B.Com**
**Work Mode - Work from home.
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